Error 1401 DAT

[Eduardo Gonçalves]

I'm having problems making Restores with Data Protector Express 3.10-SP2.
I have 5 DAT (one for each day of the week), and when I run a job for restore the data to a new folder, during the process it shows: "Error 1401: alert - please insert compatible media".
I already try with a new DAT (make the backup and then restore it) and almost at the end (95%) the same error appears.
Any Help?

[D Lancaster]

Error 1401 can be caused by several events. In earlier versions of Data Protector Express there were problems maintaining connection to USB tape drives. This is still a problem with Windows 2000.

First I'd recommend upgrading at least to version 3.1 SP4 or to version 3.5 SP1. Both can be found at http://hp.com/go/dataprotectorexpress.

If that doesn't solve the problem, use the troubleshooting tool at the same web address. The link is in the right-hand column under the heading "Guided Troubleshooting". There you will find several possible causes to 1401 errors and help in resolving them.

DL

[Eduardo Gonçalves]

Hi,

I already upgrade to version 3.5 sp1, and now after create a new restore job, it shows a message "HP C7438A is offline"!!

The license i have is for singe server edition and i think i donwload the full verison (i´m not sure).

[D Lancaster]

Disconnect the USB cable and reconnect it to see of it is recognized. If that doesn't work, disconnect it, delete the device from the list and reconnect the USB.

DL