Problems to updating LTO-5 Store Ever 3000 firmware to Z6ED

[CertMobile_GmbH]

I am a small business owner operator. I purchased a Half Height Ultrium 3000 drive with my Fujisu Primergy Server.

It have used it with Iperius Backup archiving software. Since a powerlost and Shutdown from UPS the Drive do not work. Tape will be load but it spoel and don't load properly. For stop i Forced Eject by hold Button.

I suspect this is because the current (OLD!) firmware, Z64D is causing problems. I see that there is a more recent firmware for this drive on the  HPE website - Z6ED. I am unable to download by using HPE LTT.  New Firmware are availeble and Token will be create but if i try download it's not going on.

Is there any way to update to the Z6ED firmware? The drive is in excellent condition.

LT&T reports

Product ID : HP Ultrium 5-SCSI [HALF-HEIGHT]        

Format : LTO-5 (w/r), LTO-4 (w/r), LTO-3 (r)        

Firmware : Z64D/Standalone (Ver 017.867, Date 2013/03/21-14:00)        

SKU number : EH957-60006        

Serial number : **Confidential info erased**        

Type : SAS        

OBDR : Supported        

WORM : Supported

Device Analysis : Passed with Warnings          

version: V27.08.2019          

Firmware rev Z64D is out-of-date for Ultrium 5-SCSI as of Fri Nov 13 19:00:00 2015; update to rev Z6ED.          

There were 20 rules and 141 subrules checked.          

Device Analysis completed, and warnings have been reported.

Tape Alert : Forced Eject, Lost Statistics        

Offtrack margin : Great margin        

Channel variation margin : Not available        

Head life : Great margin, 97% life remaining        

Reposition life : Great margin, 99% life remaining        

Load/unload life : Great margin, 91% life remaining        

Cleaning tape requested : No

Drive Usage       Drive        

Power on time : 2824 days, 19 hours, 36 minutes        

Tape Pulled : 648.2 full volume equivalents        

Tape Metres Pulled : 41898819 metres        

Load/unload cycles : 6,469 (8% of expected life)        

Duty cycle : 5%        

Power cycles : 4,833        

Cleans : 5        

Firmware upgrades : 0        

Native data volume read/written (last 4 tapes) : Unused

Event Log        

Power-On Count: 4833          

000000:01:34.316443 |Tape_unloaded_ok          

000000:01:28.963235 |ADC Tape Alert Flag ForcedEjectId set          

000000:01:28.963225 |SSC Tape Alert Flag ForcedEjectId set for port DM_IDTI_PORT          

000000:01:28.963205 |SSC Tape Alert Flag ForcedEjectId set for port DM_IAMI_PORT          

000000:01:28.963195 |SSC Tape Alert Flag ForcedEjectId set for port DM_IADI_PORT          

000000:01:28.963175 |SSC Tape Alert Flag ForcedEjectId set for port DM_AMI_PORT          

000000:01:28.963165 |SSC Tape Alert Flag ForcedEjectId set for port DM_ADI_PORT          

000000:01:28.963145 |SSC Tape Alert Flag ForcedEjectId set for port DM_ACI_PORT          

000000:01:28.963135 |SSC Tape Alert Flag ForcedEjectId set for port DM_SCSI_PORT          

000000:01:28.963115 |Forced_eject_has_been_activated          

000000:01:28.962406 Unload |Starting to unload tape          

000000:01:28.960998 |SSC Tape Alert Flag LostStatisticsId cleared for port DM_IDTI_PORT          

000000:01:28.960988 |SSC Tape Alert Flag LostStatisticsId cleared for port DM_IAMI_PORT          

000000:01:28.960968 |SSC Tape Alert Flag LostStatisticsId cleared for port DM_IADI_PORT          

000000:01:28.960948 |SSC Tape Alert Flag LostStatisticsId cleared for port DM_AMI_PORT          

000000:01:28.960928 |SSC Tape Alert Flag LostStatisticsId cleared for port DM_ADI_PORT          

000000:01:28.960918 |SSC Tape Alert Flag LostStatisticsId cleared for port DM_ACI_PORT          

000000:01:28.960898 |SSC Tape Alert Flag LostStatisticsId cleared for port DM_SCSI_PORT          

000000:01:28.960878 |Tape_unloaded_ok          

000000:01:24.565194 |Write Protect sensor changed state to 1 (1 = Protected, 0 = Not Protected)          

000000:01:23.333446 Unload |Starting to unload tape          

000000:01:23.331418 |Drive_ready_for_operation          

000000:01:16.234285 FrtPnl |Forced Eject Button pressed          

000000:00:12.358680 | (SN): _9_4_2_3, NOTE: No Barcode recorded in the CM          

000000:00:12.358660 | (SN): _3_0_7_6          

000000:00:12.358641 | Cartridge SN: _2_2          

000000:00:12.358541 |Loading Tape of format: eUltriumGeneration5, type: eWriteReadCartridgeGen5          

000000:00:11.072377 |ADC Tape Alert Flag LostStatisticsId set          

000000:00:11.072357 |SSC Tape Alert Flag LostStatisticsId set for port DM_IDTI_PORT          

000000:00:11.072337 |SSC Tape Alert Flag LostStatisticsId set for port DM_IAMI_PORT          

000000:00:11.072327 |SSC Tape Alert Flag LostStatisticsId set for port DM_IADI_PORT          

000000:00:11.072307 |SSC Tape Alert Flag LostStatisticsId set for port DM_AMI_PORT          

000000:00:11.072297 |SSC Tape Alert Flag LostStatisticsId set for port DM_ADI_PORT          

000000:00:11.072277 |SSC Tape Alert Flag LostStatisticsId set for port DM_ACI_PORT          

000000:00:11.072267 |SSC Tape Alert Flag LostStatisticsId set for port DM_SCSI_PORT          

000000:00:11.072247 |Power_on_with_tape_loaded          

000000:00:07.138091 |Write Protect sensor changed state to 0 (1 = Protected, 0 = Not Protected)          

000000:00:05.005514 Eject |Eject Button pressed          

000000:00:04.828690 Info |Drive has just initialised. Reason: Hard_Reset          

000000:00:04.828680 |Clock tick time period is 9990 ns          

000000:00:04.828660 |Firmware variant 00000009h          

000000:00:04.828620 |Hardware variant 80030400h          

000000:00:04.828600 |Code publication revision _Z_6_4_D          

000000:00:04.828590 |Code revision number 17867        

Power-On Count: 4832          

000000:01:23.351438 |Tape (Media) Error Cleared - the Media Error LED and Tape Alert flags have been cleared          

000000:01:23.351088 |ADC Tape Alert Flag LostStatisticsId cleared          

000000:01:23.351048 |Tape_load_started          

000000:01:23.349640 |Drive_ready_for_operation          

000000:00:12.445723 | (SN): _9_4_2_3, NOTE: No Barcode recorded in the CM          

000000:00:12.445703 | (SN): _3_0_7_6          

000000:00:12.445693 | Cartridge SN: _2_2          

000000:00:12.445583 |Loading Tape of format: eUltriumGeneration5, type: eWriteReadCartridgeGen5          

000000:00:11.159410 |ADC Tape Alert Flag LostStatisticsId set          

000000:00:11.159400 |SSC Tape Alert Flag LostStatisticsId set for port DM_IDTI_PORT          

000000:00:11.159380 |SSC Tape Alert Flag LostStatisticsId set for port DM_IAMI_PORT          

000000:00:11.159370 |SSC Tape Alert Flag LostStatisticsId set for port DM_IADI_PORT          

000000:00:11.159350 |SSC Tape Alert Flag LostStatisticsId set for port DM_AMI_PORT          

000000:00:11.159340 |SSC Tape Alert Flag LostStatisticsId set for port DM_ADI_PORT          

000000:00:11.159320 |SSC Tape Alert Flag LostStatisticsId set for port DM_ACI_PORT          

000000:00:11.159310 |SSC Tape Alert Flag LostStatisticsId set for port DM_SCSI_PORT          

000000:00:11.159290 |Power_on_with_tape_loaded          

000000:00:07.139130 |Write Protect sensor changed state to 0 (1 = Protected, 0 = Not Protected)          

000000:00:04.821737 Info |Drive has just initialised. Reason: Hard_Reset          

000000:00:04.821717 |Clock tick time period is 9990 ns          

000000:00:04.821707 |Firmware variant 00000009h          

000000:00:04.821657 |Hardware variant 80030400h          

000000:00:04.821647 |Code publication revision _Z_6_4_D          

000000:00:04.821627 |Code revision number 17867

I would like to be able to continue to use it.

I would appreciate any help with this.

[shiva_jr]

Hi CertMobile_GmbH,
   Please refer this link which may help you.
   Note: An active warranty or support agreement covering StoreEver must be linked to your HPE Support Center profile to access this firmware.
Regards,
Shiva_JR
Please mark as 'Accepted solution' if my post worked and award the 'Kudos'.

[NarayanKK-SO]

@CertMobile_GmbH

I have sent a prvate message. Please respond to it.

Thanks

[Sunitha_Mod]

Hello @CertMobile_GmbH,

Let us know if you were able to resolve the issue.

If you have no further query and you are satisfied with the answer then kindly mark the topic as Solved so that it is helpful for all community members.

[ReySist]

Hi @NarayanKK-SO , May I have a copy of the firmware? I sent u a pm.

thanks, Rey