Robotic Failure Code 9E:09

[Carl Richards]

I have an error light and am getting "Robotic Failure Code 9E:09" in the display window. My email notification are showing:

08.11.30 17:32:44.96 Library Error - HE: invalid elevator range
Global error code: 0x9E, 158
Module error code: 0x09, 9
Current command: 0x00, 0

This message was generated automatically from
HP 1x8 G2 AUTOLDR

What's going on and How do I resolve this issue????? My device is a 1/8 G2 Tape autoloader (uses ultrium tapes lto 1)

[Olibe Babaco]

Hi Carl,

What the error means is


Error 9E - Elevator range of motion out of specification


Description Elevator (the part of the robotics assembly that moves in the vertical direction) range of motion out of specification
Solution If possible, check for an obstruction by powering off the library and either removing a magazine or a drive to view the robot. Gently remove the obstruction, replace all magazines and drives and then power up the library.
Re-try the last operation
If the error continues to occur, run the Wellness Test (From the 2-line front panel, select Support -> Run Wellness Test. From the GUI front panel, select Support -> Tests -> Wellness Test.)
If working remotely and there is no current operation, try reseting the product.


Probably you haven't used till now the guided troubleshooting, which is actually a great tool: 

[broken link removed 18/04/17 -mod]

Further on the issue I can advice you to remove all the cartridges from the loader -> insert them again -> then try the same operation.

When you remove the cartridges, try also update the FW of the changer and the tape drive.

If this all does not help,consider opening a case by HP and if needed they will have to do sth. on the HW.
I guess a chassie replacement will be good idea considering your issue and you couldn't succed by applying with the above actions.

I wish you luck with this and I hope when you have a resolution to post here, so we all know, how it was resolved

Regards

[JeffinIT]

I recently experienced this error as well. After upgrading to a newer unit I decided to dig into it and find the issue. It didn't take long to realize that one of the plastic gears that runs the carrier elevator had split and made the motion bind. I found some replacement gears (12 tooth 0.5 modulus) out of China. A pack of 10 cost me $3 shipped. Now after replacing the gear the unit works fine.

[gavrilenkov]

You can provide a link to the seller?

Thank you.

[lweinlan]

I did found those gears on SERVOCITY.COM Part # RMPA48-12

You might have to drill those gears to increase the hole diameter but those gears do work on DELL TL 2000 robotics

[ivorocha]

Hi,

Can you please tell me where do you buy it?

Best regards

[Beren12]

Seriously. Just search on eBay.  Small gear, 12 tooth. Use a t10 torx bit to expand the center. I just did mine 2 hrs ago. 

[Note: broken link updated by Mod]

[Beren12]

I did this fix recently and it worked perfectly. Thank you!

[isr4r]

please contact my mail id...

**personal info erased**

please,,,

thank you

[Josef2]

Danke für die Info, man findet passende Zahnräder bei ebay Beispielsweise. Wichtig Modulo 0,5 und 12 Zähne !

Wir haben das gebrochene Zahnrad aufgeklebt mit Sekundenkleber und zugeschnitten so dass es nicht mehr hakt.

HP hat einfach gesagt "reparieren wir nicht mehr", kostet ja auch nur 5000 EUR das Teil, was will man da schon Service erwarten wenn die Garantie abgelaufen ist.

ME eine Frechheit dass da nicht wenigstens Ersatzteile angeboten werden.

[jaajuu]

Hello,

and thanks a lot for your comments. I just realized yesterday, that I have exactly the same issue. Same gear cracked between two teeth. It's so small, that it's very difficult to see but as I was turing the gear back and forth, I saw that there is some extra resistance always in the same position. One of teeth doesn't fully align with the other gear so it gets stuck. 

Probably this gear is under heavy(ier) load as it's turning the otherside too. And if it happens that the sled is not fully level it might be even more.

Could you still share how did you get the gear out? I'm thinking of printing a new one with 3D printer. 

Wuold not have find it withour your help. Thanks.

[Josef2]

Printing with 3D is no option i think. Maybe if you can print with nylon and mechanik optimiz with "3 edge file" will work.

You can buy milled gear with "POM" verry strong, or simply buy at "aliexpress" for example.

Yust google with "zahnrad Modulo 0,5 12 Zähne" and you find it for low money and fitting 100%

The old one remove with tool "knive" (Zange).

Sepp

[SeunMokonyane]

Auto load status error 9e:09

[venkat_y]

Hello@SeunMokonyane,

Please check the below links about autoloader errors, details and solutions.
https://support.hpe.com/hpesc/public/docDisplay?docId=c03596030en_us&docLocale=en_US&page=GUID-D7147C7F-2016-0901-0A7A-0000000011C8.html 
https://support.hpe.com/hpesc/public/docDisplay?docId=c05094700&docLocale=en_US#N117B3

Hope this helps!

Regards,
Venkat