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Storagework DLT VS80 external fails to update firmware

 
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Occasional Advisor

Storagework DLT VS80 external fails to update firmware

When i try to update firmware with hpltt, it fails with the following error.

I/O Exception (Sense Key:5,Sense Code: 0x248E - 'Invalid personality for CUP')

My drive got SCSI terminator. I also try to update with another machine but the result is the same. (DL380, Proliant 800).

Thank you in advance
12 REPLIES 12
Highlighted
Regular Advisor

Re: Storagework DLT VS80 external fails to update firmware

Run a ltt device analysis and then extract the support ticket and attach the file please.
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Occasional Advisor

Re: Storagework DLT VS80 external fails to update firmware

Please find the Support Ticket and Device Analysis as attached
Highlighted
Occasional Advisor

Re: Storagework DLT VS80 external fails to update firmware

Extract Support Ticket
Highlighted
Regular Advisor

Re: Storagework DLT VS80 external fails to update firmware

where's the support ticket?
Highlighted
Occasional Advisor

Re: Storagework DLT VS80 external fails to update firmware

Device Analysis log
Highlighted
Regular Advisor

Re: Storagework DLT VS80 external fails to update firmware

I'm using the old version of LTT, can't open your log. I'm trying to download the newer version... But I can't donwload..
Highlighted
Occasional Advisor

Re: Storagework DLT VS80 external fails to update firmware

Which version are u using? So i'll downgrade my ltt.
Highlighted
Regular Advisor

Re: Storagework DLT VS80 external fails to update firmware

just got the ltt downloaded.
can you tell me wich files you have under
hp storageworks L&TT\firmware\ ?

Highlighted
Regular Advisor

Re: Storagework DLT VS80 external fails to update firmware

maybe you can try to download the firmware file from this link http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12169&prodSeriesId=330076&prodNameId=330082&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=co-38176-1

And from LTT firmware update, make sure it points to the file that you downloaded "LTT_COMPAQ_DLT_VS_40-80_V065_CPQ1.frm "