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тАО01-04-2003 09:11 AM
тАО01-04-2003 09:11 AM
Surestore 12/24 ejects tapes
I??m having a problem with a Surestore 12/24 dat.
The problem is that after I put a tape in the drive it ejects in about 20-30 min.
There are no error reports.
I have used a cleaning tape many times.
I use Sony dds3 tapes.
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тАО01-04-2003 10:13 AM
тАО01-04-2003 10:13 AM
Re: Surestore 12/24 ejects tapes
Eugeny
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тАО01-05-2003 01:35 AM
тАО01-05-2003 01:35 AM
Re: Surestore 12/24 ejects tapes
Eugeny, how woult I perform this without Windows? My C1537A is installed in a linux only box.
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тАО01-05-2003 02:45 AM
тАО01-05-2003 02:45 AM
Re: Surestore 12/24 ejects tapes
Eugeny
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тАО01-06-2003 02:58 AM
тАО01-06-2003 02:58 AM
Re: Surestore 12/24 ejects tapes
Thanks for the answers.
It's minutes not sec.
It turn out that my Surestore DAT24 is a Compaq SDT-9000!
Its a Compaq Proliant ML330 server with SBS NT4 SP6a, Arcserve 6.61.
I upgrate the firmware this morning and it does the same thing. Ejects the tape after 20-40 min.
The arcserve does not report any errors, because it's not active at that time.
regards
Isleifur
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тАО01-06-2003 06:33 AM
тАО01-06-2003 06:33 AM
Re: Surestore 12/24 ejects tapes
Situation is strange. I would recommend you:
- check OS for any services/applications running issuing resets (or other commands) to devices - this may be Toptools agent, Tape device manager etc;
- run 5 cleans of drive with NEW cleaning tape;
- try NEW data tape
and then look at results.
I would prefer item that you have software/service running polling drive and causing this issue. You may try to uninstall your backup application and try windows NT native backup. Try drive w/o host connected (disconnect it off the data cable) and see if it will eject tape. If not - be sure - something is coming through SCSI interface forcing drive to eject tape
Eugeny
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тАО01-07-2003 02:08 AM
тАО01-07-2003 02:08 AM
Re: Surestore 12/24 ejects tapes
I don't know why I didn't see it before.
The solution was the eject button on the tape it self. It was stuck. It was just enough to make contact I guess.
I don't know why it ejected the tape 20-40 min after it was put in though.
Thanks for the help!