Surestore dat24 does not recongnize media

[Asem Halim]

Hello everyone,

I have HP Surestore Dat24 tape drive on an HP NetServer E800. I have Windows 2000 Server running on this machine. The tape drive reads "HP C1537A SCSI Sequential Device" in Device Manager and I have a Symbios Logic 896 SCSI adapter.

When I put new media (DDS3 12/24GB) in the drive and try to backup, I get "There is no unused media available with the selected type" when I try to backup using NTBACKUP.

I would appreciate any help on this issue. Thank you

[Eugeny Brychkov]

Asem,
install HP LTT and check drive and tape http://www.hp.com/cposupport/information_storage/support_doc/lpg50128.html . Try NEW blank (just unpacked) HP DDS3 tape (C5708A). Please check drive's bottom dip switches to be: all on except switch 3 which is off. Try operating drive with HP recommended controller http://www.hp.com/cposupport/information_storage/support_doc/lpg50063.html
Good luck!
Eugeny

[Asem Halim]

I installed the HP LTT and I get: LTT does not support this device.

What does that mean?

[Eugeny Brychkov]

This device should be supported by LTT. Please try Adaptec 2940 recommended HBA, and if it will tell you that drive is not supported again then please call HP because I think that's something wrong with the drive, its firmware or inquiry string
Eugeny