HPE StoreOnce 6600

[daniel85]

I recently had a series of errors on the StoreOnce 6600 device including

com.ibrix.ias.model.BusinessException: Filesystem [ifs1 ] is not fully mounted for [SSID1], so notstarting

File system ifs1 is not mounted.
Incorrect usage size reported for file system ifs1.
File system ifs1 is not mounted on node
File system ifs1 is not mounted on node

login as: Admin
Admin@192.168.100.197's password:
Last login: Tue Aug 14 12:37:52 2018 from 192.168.254.20
Error reading vtl configuration parameters. Some vtl commands will not work correctly
Welcome to the HPE StoreOnce Command Line Interface.

and service set not started also the pool is faild and volume is offline

are you help me for about this problem , also i need to HP Support password storeOnce 6600 for this command : hardware delete storage

Command Failed - This command is available to hp support only

[Dane_L]

You will need to open a support case for this issue.

[daniel85]

 is it possible to have the corresponding passwords for clearing StoreOnceo Pool . The higher access level

[Dane_L]

You will need to open a case to have an HPE engineer assist you. We do not give out the password.

[mdmd]

hello,I've had a similar problem recently and I need this password too

Is it possible to provide this password? 

[neutral]

Hello @mdmd 

Can you please confirm the StoreOnce system model and OS version?

[mdmd]

6600 with 2 couplet and os version 3.18.7 

[neutral]

Hello @mdmd 

Here are a few steps which you can follow and let us know if it works fine.

1. Log in to the Initialisation Console. Use the username console and the password that was set during the first
configuration of the StoreOnce system.
2. Select Reset admin password. The password is reset to the default admin.
3. After the reset is applied, navigate to the web interface on a new tab. On the password dialog, change the default
password.

[mdmd]

hello my friend

my storeonce model is 6600 and version of os is 3.18.7

your solution is veriosn of os 4

i  have acount with user name :Admin   and password :admin ,but with this acount i can not delete my volume and have hpsupport password 

can you give me hpsupport password for 3.18.7 version 

i test with user :hpsupport  and password :badg3r5   but this password not work and have for old version 

can you give me hpsupport password?

[mdmd]

[Gans_Tapes]

Hello @mdmd ,

The StoreOnce 6600 cannot be upgraded/migrated to G4. The latest software is 3.18.20 for the Gen 3 StoreOnce.  All customer accessible options are via the StoreOnce GUI / CLI  (using the Admin account). You may reference the CLI document https://support.hpe.com/hpesc/public/docDisplay?docId=c04000350  (May require HPE passport sign in) 

The support password is meant for HPE support personnel only and not for end users. If there is a task that needs hpsupport access, we request you to please open a support case and an engineer should be able to assist you accordingly. 

Regards,

Gans