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StoreOnce 3640 external enclosure is not accessible after QR

 
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Occasional Advisor

StoreOnce 3640 external enclosure is not accessible after QR

Hello

I was reinstall VDUOS on the Storeonce 3640 with Quick Restore (ver. 4.2.16) and add the licenses. But now the external enclosure is not accessible. In hardware monitoring I see a event on the enclosure D3650:hardware_monitoring_err.jpg

What is a problem? How this is resolve?

3 REPLIES 3
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Advisor

Re: StoreOnce 3640 external enclosure is not accessible after QR

Alexander,

This will need to be investigated.

Is there any data on the system that is important and must be saved?

I would recommend to open a case with the HPE StoreOnce support team.

Chip

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Occasional Advisor

Re: StoreOnce 3640 external enclosure is not accessible after QR

Thank you for reply!
The 3640 is just reinstalled. No data stored on this system now.
I have a support case. But now weekend, and I not receive any help from support team to a monday.
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Advisor

Re: StoreOnce 3640 external enclosure is not accessible after QR

If there is no data on the system the recovery could be easier there is also the option to delete and re-create the RAID sets.

However, this will still need the HPE support assistance as it requires root access to the StoreOnce.