P4500 G2 Messages: Cache 1' BBU Status = 'Faulty'. CRITICAL (E01020207)

[SACSS]

I just started receving these event messages daily:   Cache 1' BBU Status = 'Faulty'. CRITICAL (E01020207)

About 1.5 hours after the CRITICAL event I receive this message:  'Cache 1' BBU Status = 'Normal'. INFO (E01020200)

Do I need to replace the cache battery or is there something else going on? 

Product: HP P4500 G2 14.4TB SAS Virt SAN
Product number: BQ888A

[Mohamed_I · Accepted solution]

Hi SACSS

The error message indicates that the Battery Backed Unit is alternating between Normal and Faulty status.

I request you to open a support case to get the logs reviewed by the Support team and proceed with the part replacement.

[SACSS]

Hey Mohamed, thanks for the reply.  Unfortuantely we are out of warranty and will replace this unit within a year.   We have a Smart Array P410 and with the help of my vendor found replacment part number:  462969-B21.  Just want to make sure I am on the correct path replacing the cache battery.