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тАО10-08-2010 01:56 PM
тАО10-08-2010 01:56 PM
PCM Alerts
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тАО10-09-2010 02:10 PM
тАО10-09-2010 02:10 PM
Re: PCM Alerts
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тАО10-10-2010 04:28 AM
тАО10-10-2010 04:28 AM
Re: PCM Alerts
If so contact support to get it sorted,
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тАО10-11-2010 07:10 AM
тАО10-11-2010 07:10 AM
Re: PCM Alerts
"What is your discovery cycle? PCM is going to register a device down it is non responsive to the discovery process and preset timeout etc."
I set PCM's "Device Status Pollings" interval to 5 minutes after a reply here suggested that when it was set to an hour. This did help and we received alerts in a timely manner afterwards. I just checked and it is still set to 5 minutes.
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тАО10-11-2010 07:18 AM
тАО10-11-2010 07:18 AM
Re: PCM Alerts
"Do you get any events at all?
Yes, for the site that went down on 10/7/2010 and then the other site that went down on 10/8/2010, routers and switches all show events on those days before and after they went down. For the 10/7/2010 site, I had someone there recycle the UPS (which resolved) and a switch there generated, "ColdStart - Device has crashed or power plug removed or SNMP entity is re-initializing itself." It generated other events prior to this that morning that were informational, minor and major. It simply did not generate a "device is unreachable" which the alerts are looking for.
"If not, Do you see any error messages related to Mysql in event viewer?"
I see nothing in any of the events on any device that show's the word "Mysql.' Does PCM use Mysql?
"If so contact support to get it sorted"
I will contact support today sometime. I have found the forums helpful too.
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тАО10-11-2010 11:03 AM
тАО10-11-2010 11:03 AM
Re: PCM Alerts
For 10/8, I do see "device unreachable warning." But the filter text I created way back -- and that still works as I tested it on a test 2610 switch today -- is "device is unreachable."
So, part of the problem is it never generated any "unreachable" text on 10/7, and on 10/8, generated _different_ unreachable text. I suppose I just need to keep adding/changing the filter text until it catches all, but honestly, I just get the feeling PCM is not the best alerting system. I also have PRTG running, and it is solid, doing a much better job with sensors, and it doesn't fail. I'm going to add more sensors to PRTG and rely on it.
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тАО10-11-2010 11:13 AM
тАО10-11-2010 11:13 AM
Re: PCM Alerts
I'm thinking of just changing the alert text to simply have "unreachable" for down and "reachable" for up, but I fear this will generate spam and the IT staff won't like that.... Still, getting too many alerts will be better than getting none....
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тАО10-12-2010 10:46 AM
тАО10-12-2010 10:46 AM
Re: PCM Alerts
We can use PRTG alerts which rely on ICMP I believe, and work great, so that's the route we'll probably go.