2848 J4904A showed password reset which was not done

[ryan_e]

Hello,

We have a Procurve J4904A 2848 that is heavily used for switching and routing.  Running the latest available software 10.77.  I found that the password had been cleared.  Looking at the logs it showed:

I 08/27/11 00:05:28 mgr: password(s) removed via clear button

However, the switch is in an alarmed building behind a combination locked door, and there was nobody in the buliding at the time (verified by access logs). So I think there was some kind of bug that triggered this action.

Has anyone else ever seen this behavior?

[cenk sasmaztin]

no...

I can't see any bug this subject

I think somebody press clear buton manually

if you want shutdown clear or reset buton.

config)#front   (tab)

look at this command

[ryan_e]

I can guarantee that nobody was in the buliding at this time via badge access logs. There are only 5 people who have access to the wiring closet in question and they have all confirmed they were not there.

[DMarcus]

Just discovered the same issue on our 2848.  It's been doing it for months, but we only now investigated and noticed the log entry.

I'm guessing it's a stuck button (microswitch) on the switch's motherboard.  Hoping that pressing it a few times will exercise it enough to clear the issue (no pun intended).  If not, we may have to replace the switch for security purposes.

DMarcus

Frederick, MD