HPE Tech Care Service Updates – even more new capabilities!

[ServicesExperts]

We’re building a game-changing customer experience; here’s a quick catch-up on what’s new and what’s next.

By Dragos Niculescu, Business Services Manager, HPE Services Team.

HPE Tech Care Service continues to deliver on its ongoing commitment to improve the overall customer experience through innovation and by building new capabilities that contribute to a better and easier user experience.

Over the last year, the HPE Support Center has been reimagined in order to simplify and personalize the support experience. With more recent updates, customers can further modify their workspace, truly making it their own. By having new options to choose from – be it the light or dark mode, or the ability to configure the Toolkit – customers can personalize their user interface.

The Virtual Assistant is now more powerful than ever, with multiple capabilities added, including more troubleshooting flows that enable customers to swiftly resolve issues related to cache batteries.

And if an incident does need to be logged, possible solutions are provided while actually raising it, so that customers have access to these recommendations as early as possible.

These and many more capabilities are already available, and throughout 2022 customers will see even more new digital innovations.

New experiences will include:

• Digital, interactive dashboards that provide actionable insights into incident management, contract and warranty data, and asset and software version management of supported products. View this short video about the HPE Digital Customer Experience Insights Dashboard.
• Easily shareable cases, tasks, and alerts with designated peers, partners, and account teams.
• Improved case management: Automatically generated cases from connected products will be visible in the Support Center, providing improved case management and visibility.

Having the right information right at their fingertips will help customers make better-informed decisions about the supported environment.

Read more about HPE Operational Support Services and how we help customers solve problems faster with a digital, data-driven, modern customer experience.

Dragos Niculescu is a Worldwide Product Manager for HPE Services Team. Dragos always has the customer experience in mind, and he is passionate about enabling experiences that support customers in achieving their business objectives.

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Hewlett Packard Enterprise

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