ilo passthrough service not starting

[ken robson_1]

I have one server that the ilo passthrough service refuses to start on, no errors just service failed.

If I try to re-install it just says service already exists.

help please

Ken

[Oleg Koroz]

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_CN0324W
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_CN0323W

See if that would be related to you
what your server model ? ...etc

[ken robson_1]

Sorry forgot model it is a dl360 g3

neither of those help.

Ken

[Norman_21]

Disable the service and do the reinstall but first make sure the service has the right credentials.


http://h20000.www2.hp.com/bizsupport/TechSupport/Resource.jsp?locale=en_US&taskId=110&refresh=true&prodSeriesId=316558&prodTypeId=15351

[ken robson_1]

thanks,
diabled sevice, removed it and reinstalled it. It is using service account by default.

So now I can reinstall it BUT still get error:
Could not start the HP iLO Passthrough Service on local computer.
teh service did not return an error. This could be an internal Windows error or an internal service error.

nothing in event log.
This is the only one out of about 60 that we have iLO running on, that refuses to start.

Thanks Ken

[Norman_21]

Ken,

Try to start the service with the local administrator account on the logon tab of the passthrough service try this

computername\administrator
and then the password


Updating the firmware may resolve the issue? http://h18000.www1.hp.com/support/files/server/us/download/22471.html

Hope this help

[ken robson_1]

Ok tried logging in as local and domanin administrator but get same error

[ken robson_1]

Already runing version 1.70 on the ilo

[Norman_21]

Have you checked to see if the Admin tab on the ilo window -> global settings-> passthrou is enabled?

Other than that, I'm out of ideas Brother.
Sorry

[ken robson_1]

passthrough is enabled, also tried disabling and auto no difference.

Thanks for the help so far

[Norman_21]

Ken

Is the firewall enabled?

[ken robson_1]

No the firewall is off.

[ken robson_1]

Finanlly found the problem.
The application log was corrupt and seemed to stop the service starting.
When I cleared the application log off it went.

WIERD!

Thanks for the help

[Norman_21]

Ken,

I would suggest that you clear your logs periodically so as to avoid such wierd issues.

Glad your problem is fixed!!!

[ken robson_1]

they are set to 1mb and auto overwrite, never had this problem before

[ken robson_1]

Clearing the application event log fixed the problem