ml 310 - losing network connection to users

[MKumar Nagappa]

box - g4 ml310 storage server
os - hp oem ms windows 2003 storage server R2 sp1
raid controller smart e200 - 4disk x 500gb raid 5 set

without any pattern at any time the users lose theie connection to the shared drive data. then after 30 seconds or a minute
the user get the connection back / or they have to log out & log in. but the data they were working in at that time is either lost or not updated.

at that time eventvwr records event id 4160 'Failed to retrieve logical disks. An unexpected exception was thrown'

ran hp online diagnostics no disk error of any sort found.

[Blazhev_1]

Hi,

check :

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00850038&prodTypeId=12169&prodSeriesId=1143895

Apply the update and check if problem is solved. If not you may need to apply the latest Proliant Storage server service

Pac