ProLiant 1850R ACPI & USB

[Wesley W.D. Summers]

I am having two issues getting Windows 2000 Server setup on a ProLiant 1850.

This machine has the P7 ROM which is flashed with what I believe is the latest version of the BIOS (02/14/2002).


-----
The first issue is that there is no Advanced Configuration and Power Interface (ACPI) deteced when Installing Windows (ACPI is NOT to be confused with APIC - Advanced Programmable Interrupt Controller). This would allow the machine to power itself off after a Shutdown or Hibernate command.

I expected there would have been an Advanced Configuration and Power Interface, given that the Power Switch is not a Mechanical power switch (Just a set of contacts to tell the Power Supply to turn On & Off).

If I am wrong, please let me know, so I can stop looking for the necessary software.


-----
The second issue is that there is an Intel 82371 USB chipset detected, but can't be configured because the "computer's system firmware does not include enough information to properly configure and use this device." Windows goes on to suggest that to "use this device, contact your computer manufacturer to obtain a firmware or BIOS update. (Code 35)"

As I said above, already done that.

My problem is similar to this issue with a ProLiant 1600:
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=767678&admit=-682735245+1165446979093+28353475

The problem with with the ProLiant 1600 was caused by the APIC (Advanced Programmable Interrupt Controller) Mode setting defined by the SCU (I'm using v2.58a).

The solution was perfect for the ProLiant 1600, because I have 2, and they are both set up as described. They work correctly, even if there is no Physical USB Root Hub.

In my case, the 1850 Configuration was set to FULL TABLE before Win2K was installed, so should NOT be the cause of my problem.

The Hardware Abstraction Layer (HAL) was set to 'MPS Multiprocessor PC' by Windows 2000 Server during the Installation process (There are Dual CPUs installed). Windows has been upgraded to SP4, with all the latest patches.

The following document (called 'Implementing Microsoft Windows 2000 with Service Pack 4 on HP ProLiant Servers') makes only a passing comment on ACPI:
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00208459/c00208459.pdf

This document (called 'Upgrading to Microsoft Windows Server 2003 on ProLiant Servers') refers to the need for installation of the 'Advanced System Management Controller Driver':
http://h71028.www7.hp.com/enterprise/downloads/tc30408in.pdf

The document refers to version 5.30.3718.0 being problematic without APIC hardware in the ProLiant 3000, 5500 & 6500 machines.

I have tried installing CP004194 (Advanced System Management Controller Driver Windows 2000 v5-33-2195-0), but this did not resolve the problem.

I have also tried installing CP006085 (Advanced System Management Controller Driver for Windows 2000/Server 2003 v5-37-0-0), but this didn't resolved the problem either.

Any help anyone can offer would be VERY appreciated (And of course Points will be assigned).


Regards, Wesley.

[Wesley W.D. Summers]

I just found this document (Title: ProLiant Servers Running Microsoft Windows 2000 Do Not Support Non-ACPI Compliant Hardware Abstraction Layers):
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=br&taskId=115&prodSeriesId=254906&prodTypeId=15351&objectID=PSD_CN0123W

It has a Release Date of: 2003-03-05

So, somewhere along the line, lots of ProLiant servers were REQUIRED to be ONLY ACPI Compliant.

So, how do I switch to the ACPI Compliant HAL?

I tried doing it with Device Manager, by changing the Driver for the COMPUTER, but then Windows refused to boot.

I ended up REINSTALLING Windows to resolve the problem.
:(