HP Care Pack Registration Lookup tool not Working

[Ali Safeer]

HP Care Pack Registration Lookup tool doesnt work. Error: Page cant be displayed. Please advise.

P.S. This thread ahs been moevd from Your Questions Regarding Business Support Forums (Legacy BSC forum) to HP Support Center (Website) Feedback & Suggestions. - Hp Forum Moderator

[DanaPrewit]

As of 8/6/2008 it's still not working???

[mask124]

Yes. It doesnt work:
error '80004005'
/csn/csnfw/system/sys_shell_functions.asp, line 1497

[RODARY Florian]

Same as me. I want to renew my support contract expiring today. A corrective action is required on HP side.

[Vajith V]

Hi All,

We have escalated this issue to concern department.

Thanks,
Vajith

[leslie wohlfeld]

as of today, 19 aug 2008 @ 1006pm, the lookup tool is still not working. when is the website going back online???

[Cheryl G.]

The concern dept doesn't seem too concerned with this and other issues reported lately.

[Vajith V]

Lab is investigating on this issue. Sorry for any inconvenience.

Regards,
Vajith

[Vajith V]

Hi,

Could you please confirm if you are still facing this issue? If yes, Could please provide us the error page screenshot?

Thanks,
Vajith

[Graham Beal]

it is still not working

[Vajith V]

Hi Graham,

Could you please give us the screenshot of the error message? That would help lab to fix the issue.

Thank you for your understanding.

Regards,
Vajith

[Ali Safeer]

Still does not work...Page cant be displayed message.

Also if it ever works, could you please post the exact link for HP Care Pack Registration Lookup Tool?

Thanks

[Michael Lawpaugh]

Still does not work.

[JCPL]

Tool not working 10/20/08

[Mark Labelle]

Make sure you are using Internet Explorer, or IE Tabs in firefox.

[Ali Safeer]

Still not working...whether its IE or Firefox..I dont think HP cares about fixing it...Its been more than 5 months..

[calvinch]

This is still not working!!
please advise.

I'm using the url:
http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=ELNL::-USA

which is linked to the button "look up tool" on this page:
http://h40059.www4.hp.com/services/support/pricelist/

[calvinch]

actually.. i lie
it works in ie6

[Dennis Handly]

>Mark: Make sure you are using Internet Explorer, or IE Tabs in firefox.

Those worked for me.

>calvinch: This is still not working!! I'm using the URL:

I used a more friendly URL and it failed in firefox, unless using IE Tab:
http://www.hp.com/go/lookuptool

>Vajith: Could you please give us the screenshot of the error message?

The error line has changed since mask124:
error '80004005'
/csn/csnfw/system/sys_shell_functions.asp, line 1511
http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=ELNL::-USA

[SJSD Admin]

Make sure you are using IE instead of an other browser.

[Vajith V]

Hi all,

I have created a ticket for this issue again.

Handy, thanks for giving more information.

Thanks,
Vajith

[Vajith V]

Hi All,

We have received reply from Lab. You can access Lookup Tool via IE or Firefox 3.0.

Hope this will help!

Thanks,
Vajith

[Ali Safeer]

Thanks for the update. It still doesn't seem to work. Please post the exact working URL for the Look up tool...

[Vajith V]

Hi Ali,

Please check this weblink: http://h20219.www2.hp.com/services/cache/10950-0-0-225-121.aspx

HTH.

Thanks,
Vajith

[Dennis Handly]

>Vajith:Please check this weblink: http://h20219.www2.hp.com/services/cache/10950-0-0-225-121.aspx

The link "HP Care Pack Services Lookup & Ordering Tool" there still fails with firefox:
http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=ELNL
error '80004005'
/csn/csnfw/system/sys_shell_functions.asp, line 1511