HP Passport is a problem - cannot login to it

[dictum9]

What is the point of it? Half the time I cannot even log into it.

I am trying to download patches, need to get into HP Passport.  I know I enter the right password and get this error, consistantly.

-------------------------------------------------------------------------------------------

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.springframework.web.util.NestedServletException: Request processing failed; nested exception is java.lang.IllegalArgumentException: Model has no value for 'hpux:11.31,0'
    org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:894)
    org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:778)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:734)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:847)


root cause

java.lang.IllegalArgumentException: Model has no value for 'hpux:11.31,0'
    org.springframework.util.Assert.notNull(Assert.java:112)
    org.springframework.web.servlet.view.RedirectView.replaceUriTemplateVariables(RedirectView.java:323)
    org.springframework.web.servlet.view.RedirectView.createTargetUrl(RedirectView.java:293)
    org.springframework.web.servlet.view.RedirectView.renderMergedOutputModel(RedirectView.java:253)
    org.springframework.web.servlet.view.AbstractView.render(AbstractView.java:262)
    org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1157)
    org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:927)
    org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:827)
    org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:882)
    org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:778)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:734)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:847)


note The full stack trace of the root cause is available in the JBoss Web/7.0.17..Final-redhat-1 logs.

P.S. this thread has been moevd from Community Feedback & Suggestions to HP Support Center Feedback & Suggestions. - Hp forum Moderator

[Dennis Handly]

This is the wrong place for feedback on the HPSC.  Please try feedback links there.

Another report of problems downloading patches:

http://h30499.www3.hp.com/t5/System-Management/How-to-download-OpenVMS-patches/m-p/6411962#M42625