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Open case - Error processing data. Please try again.

 
Didier-H
Frequent Visitor

2 weeks ago

2 weeks ago

Open case - Error processing data. Please try again.

Hi all,
I try to open a case but when I click submit case I receive the "Error processing data. Please try again" message.

Does anyone already have this message ?

Regards,

Didier

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Thaufique_Mod
Moderator

2 weeks ago

2 weeks ago

Re: Open case - Error processing data. Please try again.

Hi @Didier-H,

Thank you for posting.

We regret the inconvenience caused. We have shared the details with the concerned team and someone from the team will reach out to you.



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[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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jlernihan
Frequent Visitor

2 weeks ago

2 weeks ago

Re: Open case - Error processing data. Please try again.

That error is related to the email thread size limit on HPE Support Center - I think it can't go over 5MB or you get that error.
It seems like a small enough limit to me that should be increased.

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