- Community Home
- >
- Services
- >
- The Cloud Experience Everywhere
- >
- Get the support information and help you need – fa...
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Receive email notifications
- Printer Friendly Page
- Report Inappropriate Content
Get the support information and help you need – fast! Introducing the new HPE Support Center
We have redesigned our one-stop portal to streamline the experience and give you a single point of entry for all HPE support information.
We’re living in the age of self-access information, and it has changed our consumer lives in profound and empowering ways. But it’s not just consumers who turn to self-service tools to find the answers they need. Online support platforms are a go-to tool for many IT organizations. We rely on them whenever we need to check a warranty, pull up a support document, or download a patch. And that’s especially true in today’s difficult environment, where IT folks, like many others, are increasingly working remotely.
If you’ve used the Hewlett Packard Enterprise Support Center, you’ll know that it’s a great resource, packed with all the help and information you might need to set up a product or get a quick resolution to a server-, storage- or network-related technical issue. If you haven’t used it in a while, or ever, I’d like to invite you to click through and take a look around. We are currently putting the finishing touches on a major redesign of the portal, streamlining the support experience to give you a single point of entry to all HPE support information.
Among the new enhancements:
- Intelligent, unified search. We’ve incorporated machine learning technology to ensure highly accurate, relevant results for your queries. Our new ML-powered search engine displays relevant knowledge and content from our software libraries, forums and videos in single query response. You can easily pull up additional related content and share resources with your colleagues through a pre-populated email. Over time, as more and more users enter their queries, the engine will become even more accurate as it learns from past outcomes.
- More responsive design – now accessible on any device. While the Support Center has been available via a dedicated app for mobile users for a while now, the new design lets you use any device – smart phone, laptop, tablet, PC – and any platform, whether it’s Windows, Android, or iOS.
- Single-click access to our most popular tools including Case Management, Software Licensing, Warranty Check, Documentation and Software, and more.
- My HPE Software Center. In the previous design, software downloads were available only through a site called My Licensing Portal, which was external to the Support Center. Now we’ve created My HPE Software Center, where you can find free software, download software for your physical products, download software updates, and more.
- Continuous improvement. We value your feedback and are always working to improve your experience.
So please come visit the site, you’ll find a lot more features to help you get the most from your HPE products.
Don’t forget to bookmark the site for your future use:
https://support.hpe.com/hpesc/public/home
To learn more, watch this short video: HPE Support Center: Enhancing Your Content Experience
Get answers to your questions -- live! -- from HPE experts
If you have technical questions about HPE products and solutions, you can get answers from our experts at the HPE Online Expert Day event, coming up June 16-17. It's a great opportunity to join the HPE Community and have your questions answered instantly by HPE product engineering and Support team members. Mark your calendar - I hope you can join us!
Jagadish_P (https://community.hpe.com/t5/user/viewprofilepage/user-id/561211)
Jagadish is part of the digital support experience team for HPE Pointnext Services, focusing on customer experience and satisfaction.
- Back to Blog
- Newer Article
- Older Article
- Deeko on: The right framework means less guesswork: Why the ...
- MelissaEstesEDU on: Propel your organization into the future with all ...
- Samanath North on: How does Extended Reality (XR) outperform traditio...
- Sarah_Lennox on: Streamline cybersecurity with a best practices fra...
- Jams_C_Servers on: Unlocking the power of edge computing with HPE Gre...
- Sarah_Lennox on: Don’t know how to tackle sustainable IT? Start wit...
- VishBizOps on: Transform your business with cloud migration made ...
- Secure Access IT on: Protect your workloads with a platform agnostic wo...
- LoraAladjem on: A force for good: generative AI is creating new op...
- DrewWestra on: Achieve your digital ambitions with HPE Services: ...