5700 upgrade from R2432P05 to R2432P06

[slesru]

Hello! Release notes says ISSU is possible https://support.hpe.com/hpsc/doc/public/display?docId=a00050608en_us Table 3 ISSU compatibility list Current version Earlierversion Compatibility 5700-CMW710-R 2432P06 5700-CMW710-R 2432P05 Yes Cli says it it not! display version comp-matrix file ipe flash:/5700-CMW710-R2432P06.ipe Verifying the file flash:/5700-CMW710-R2432P06.ipe on slot 2............Done. Boot image: 5700-cmw710-boot-r2432p06.bin Version: 7.1.045 System image: 5700-cmw710-system-r2432p06.bin Version: 7.1.045-Release 2432P06 Version compatibility list: 7.1.045-Feature 2426 7.1.045-Feature 2427 7.1.045-Feature 2428 7.1.045-Feature 2429 7.1.045-Feature 2430 7.1.045-Feature 2431 7.1.045-Release 2416 7.1.045-Release 2418P01 7.1.045-Release 2418P06 7.1.045-Release 2422 7.1.045-Release 2422P01 7.1.045-Release 2422P02 7.1.045-Release 2423 7.1.045-Release 2432P01 7.1.045-Release 2432P02 7.1.045-Release 2432P03 7.1.045-Release 2432P06 Version dependency boot list: 7.1.045 Slot Upgrade Way 1 Reboot 2 Reboot Should I trust release notes or cli? Thank you!

[parnassus]

If the command's output is really:

display version comp-matrix file ipe flash:/5700-CMW710-R2432P06.ipe

Verifying the file flash:/5700-CMW710-R2432P06.ipe on slot 2............Done.

Boot image: 5700-cmw710-boot-r2432p06.bin
	Version:
	7.1.045

System image: 5700-cmw710-system-r2432p06.bin

	Version:
	7.1.045-Release 2432P06
	Version compatibility list:
	7.1.045-Feature 2426
	7.1.045-Feature 2427
	7.1.045-Feature 2428
	7.1.045-Feature 2429
	7.1.045-Feature 2430
	7.1.045-Feature 2431
	7.1.045-Release 2416
	7.1.045-Release 2418P01
	7.1.045-Release 2418P06
	7.1.045-Release 2422
	7.1.045-Release 2422P01
	7.1.045-Release 2422P02
	7.1.045-Release 2423
	7.1.045-Release 2432P01
	7.1.045-Release 2432P02
	7.1.045-Release 2432P03
	7.1.045-Release 2432P06
	Version dependency boot list:
	7.1.045
	Slot	Upgrade Way
	1	Reboot
	2	Reboot

Personally I tend to trust that output instead of a text on a paragraph of cited Release Notes.

[slesru]

Well, it looks strange to me that 2 near minor releases - 05 and 06 are not compatible, while 06 is compatible with 03 and earlier.

In 05 release notes https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00035480en_us&docLocale=en_US Table 3 ISSU compatibility list

Current version Earlierversion Compatibility

5700-CMW 710-R 2432P05 5700-CMW 710-R 2432P03 Yes 05 and 03 are compatible.

So how 05 and 06 can be not?

Contacted HPE support, have no reply for more then 12 hours :-(

I have 24*7 support ;-)

[VoIP-Buddy]

Slesru,

I agree with Parnassus.   Mistakes can be made in the release notes.  Your recourse is to reboot into the new release since the version update is not compatible with ISSU.

Sorry.

Regards,

David

[slesru]

Thank you! Still waiting for 24x7 HPE support :-( They replied I have to wait...

[parnassus]

Don't forge to let us know your findings!

[slesru]

Yes, sure, still waiting for support answer :-(

[VoIP-Buddy]

Slesru,

Can you post your case number so I can look it up and see where it is at?

Thanks!

David

[slesru]

Hello! Case ID: 5338496805

[slesru]

Well, today is month since I contacted HPE support, no solution for my problem, no answer about software issu upgrade... Unfortunately, I'm not who decides here, otherwise I'd never buy HPE products :-)

[VoIP-Buddy]

Slesru,

I'm sorry this is taking so long.  I just looked through your case and the Engineering elevation.  All of this is because of an OSPF process hang?

Since the software is saying that upgrading from R2432P05 to R2432P06 is not ISSU compatible, to get there you will need to reboot into the new version.

Looking at the Engineering case, they received your data on the 11th.  They are still investigating at this point.  They have not been able to reproduce the issue so far.

I've emailed the L2 Engineer and I will talk to my ERT peer who has the case.

Regards,

David

[slesru]

Hello! Yes, this is ospfd hang. I don't think it is possible to reproduce this, because I don't know how. Such bugs can be fixed by investigating sources, I did this several times myself. "Since the software is saying that upgrading from R2432P05 to R2432P06 is not ISSU compatible, to get there you will need to reboot into the new version." I'd like to get this from support, but they prefer to not reply to this question. Thank you!

[slesru]

"Looking at the Engineering case, they received your data on the 11th. " btw, support said that they escalated my case to L3 at May 16.

[VoIP-Buddy]

Hi Slesru!

I hear where you are coming from.  Are you the contact in the case?  If so, I can send you an email.  I work for Aruba Network Support.

Regards,

David

[slesru]

Yes, I'm contact in this case, but I'm going to almost 2 weeks vacations this weekend, so I can wait - I will not do anything on this in next 2 weeks anyway. Thank you!

[slesru]

Hello!

Sort of checkpoint.

Today support informed me that P05 upgrade to P06 is ISSU compatible.

They even provided proof- upgrade logs.

But ! Here is there output:

<IRF>dis version comp-matrix file ipe flash:/5700-CMW710-R2432P06.ipe

Verifying the file flash:/5700-CMW710-R2432P06.ipe on slot 1...........Done.

Boot image: 5700-cmw710-boot-r2432p06.bin

  Version:

  7.1.045

System image: 5700-cmw710-system-r2432p06.bin

  Version:

  7.1.045-Release 2432P06

  Version compatibility list:

  7.1.045-Feature 2426

  7.1.045-Feature 2427

  7.1.045-Feature 2428

  7.1.045-Feature 2429

  7.1.045-Feature 2430

  7.1.045-Feature 2431

  7.1.045-Release 2416

  7.1.045-Release 2418P01

  7.1.045-Release 2418P06

  7.1.045-Release 2422

  7.1.045-Release 2422P01

  7.1.045-Release 2422P02

  7.1.045-Release 2423

  7.1.045-Release 2432P01

  7.1.045-Release 2432P02

  7.1.045-Release 2432P03

  7.1.045-Release 2432P06

  7.1.045-Release 2432P05

  Version dependency boot list:

  7.1.045

  Slot                        Upgrade Way

  1                           Reboot

  2                           Reboot

<IRF>

They recommended to download again, I got the same software which says it is not compatible .

This means that  HPE uploaded wrong software on site, which has at least wrong info about compatibility, may be some other problems. Hope they will reupload right version before end of my vacations.

Many thanks to VoIP-Buddy, he helped me to get support attention.

[slesru]

Finally, I tired from HPE support inefficency  and just performed upgrade from P05 to P06 as ISSU compatible,

no problems.

btw, our problem with OSPF is also not solved and will not solved, HPE said they can't reproduce this, and can find any reason for this while inspecting sources.

Second stage of my plan is to replace HPE hardware with something stable and really enterprise

[VoIP-Buddy]

Slesru,

Glad you did the upgrade but sorry that didn't fix OSPF.   My peer Darren has your case and I saw that he responded to you yesterday.  The case is still moving forward.  Just waiting to hear from Engineering.

Regards,

David

[slesru]

Just upgraded two IRF stacks as compatible, so now we have all on P06.

Still no P05 in compatible while running P06.

<HP5700-IRF>display version comp-matrix file ipe flash:/5700-CMW710-R2432P06.ipe

Verifying the file flash:/5700-CMW710-R2432P06.ipe on slot 1................................................................Done.
Boot image: 5700-cmw710-boot-r2432p06.bin
Version:
7.1.045

System image: 5700-cmw710-system-r2432p06.bin
Version:
7.1.045-Release 2432P06
Version compatibility list:
7.1.045-Feature 2426
7.1.045-Feature 2427
7.1.045-Feature 2428
7.1.045-Feature 2429
7.1.045-Feature 2430
7.1.045-Feature 2431
7.1.045-Release 2416
7.1.045-Release 2418P01
7.1.045-Release 2418P06
7.1.045-Release 2422
7.1.045-Release 2422P01
7.1.045-Release 2422P02
7.1.045-Release 2423
7.1.045-Release 2432P01
7.1.045-Release 2432P02
7.1.045-Release 2432P03
7.1.045-Release 2432P06
Version dependency boot list:
7.1.045

Slot Upgrade Way
1 File Upgrade
2 File Upgrade

<HP5700-IRF>display version
HPE Comware Software, Version 7.1.045, Release 2432P06
Copyright (c) 2010-2018 Hewlett Packard Enterprise Development LP
HPE FF 5700-32XGT-8XG-2QSFP+ Switch uptime is 180 weeks, 2 days, 20 hours, 46 minutes
Last reboot reason : Auto Update reboot

Boot image: flash:/5700-cmw710-boot-r2432p06.bin
Boot image version: 7.1.045, Release 2432P06
Compiled Jan 30 2018 16:00:00
System image: flash:/5700-cmw710-system-r2432p06.bin
System image version: 7.1.045, Release 2432P06
Compiled Jan 30 2018 16:00:00

Slot 1:
Uptime is 0 weeks,0 days,0 hours,41 minutes
FF 5700-32XGT-8XG-2QSFP+ Switch with 2 Processors
BOARD TYPE: FF 5700-32XGT-8XG-2QSFP+ Switch
DRAM: 2048M bytes
FLASH: 512M bytes
PCB 1 Version: VER.B
Bootrom Version: 157
CPLD 1 Version: 004
CPLD 2 Version: 003
Release Version: HPE FF 5700-32XGT-8XG-2QSFP+ Switch-2432P06
Patch Version : None
Reboot Cause : AutoUpdateReboot
[SubSlot 0] 32XGT+8SFP Plus+2QSFP Plus

Slot 2:
Uptime is 0 weeks,0 days,0 hours,31 minutes
FF 5700-32XGT-8XG-2QSFP+ Switch with 2 Processors
BOARD TYPE: FF 5700-32XGT-8XG-2QSFP+ Switch
DRAM: 2048M bytes
FLASH: 512M bytes
PCB 1 Version: VER.B
Bootrom Version: 157
CPLD 1 Version: 004
CPLD 2 Version: 003
Release Version: HPE FF 5700-32XGT-8XG-2QSFP+ Switch-2432P06
Patch Version : None
Reboot Cause : AutoUpdateReboot
[SubSlot 0] 32XGT+8SFP Plus+2QSFP Plus
<HP5700-IRF>

[slesru]

Finally, after several months, from support:

We found the root cause of ISSU problem the customer reported. The result depends on if R2432P06 ipe was extracted or not. If it was extracted, we can see the R2432P05 in output of commands. Otherwise, we can not see it.

[parnassus]

---

@slesru wrote: Finally, after several months, from support:

We found the root cause of ISSU problem the customer reported. The result depends on if R2432P06 ipe was extracted or not. If it was extracted, we can see the R2432P05 in output of commands. Otherwise, we can not see it.

---

What's the meaning of saying if ipe file was extracted or not when the extraction operation (AKA de-archiving it) is possible only by (and through) the Switch's Comware NOS itself? IIRC there isn't a command to manually extract an ipe file (to see what it embeds) and the ipe file is automatically managed by the switch during the update procedure (as per documentation). Am I wrong?

[slesru]

Well, I also got logs:

<NEC>display version comp-matrix file ipe flash:/5700-CMW710-R2432P06.ipe
Verifying the file flash:/5700-CMW710-R2432P06.ipe on slot 1...........Done.
Boot image: 5700-cmw710-boot-r2432p06.bin
Version:
7.1.045

System image: 5700-cmw710-system-r2432p06.bin
Version:
7.1.045-Release 2432P06
Version compatibility list:
7.1.045-Feature 2426
7.1.045-Feature 2427
7.1.045-Feature 2428
7.1.045-Feature 2429
7.1.045-Feature 2430
7.1.045-Feature 2431
7.1.045-Release 2416
7.1.045-Release 2418P01
7.1.045-Release 2418P06
7.1.045-Release 2422
7.1.045-Release 2422P01
7.1.045-Release 2422P02
7.1.045-Release 2423
7.1.045-Release 2432P01
7.1.045-Release 2432P02
7.1.045-Release 2432P03
7.1.045-Release 2432P06
Version dependency boot list:
7.1.045

Slot Upgrade Way
1 Reboot
7 Reboot
<NEC>

No P05.

They extracted ipe to bin by using

<NEC>boot-loader file flash:/5700-CMW710-R2432P06.ipe all main
Verifying the file flash:/5700-CMW710-R2432P06.ipe on slot 1..........Done.
HPE 5900AF-48XG-4QSFP+ Switch images in IPE:
5700-cmw710-boot-r2432p06.bin
5700-cmw710-system-r2432p06.bin

And then asked bin file:

<NEC>display version comp-matrix file system flash:/5700-cmw710-system-r2432p06.
bin
Verifying the file flash:/5700-cmw710-system-r2432p06.bin on slot 1.........Done.
System image: flash:/5700-cmw710-system-r2432p06.bin
Version:
7.1.045-Release 2432P06
Version compatibility list:
7.1.045-Feature 2426
7.1.045-Feature 2427
7.1.045-Feature 2428
7.1.045-Feature 2429
7.1.045-Feature 2430
7.1.045-Feature 2431
7.1.045-Release 2416
7.1.045-Release 2418P01
7.1.045-Release 2418P06
7.1.045-Release 2422
7.1.045-Release 2422P01
7.1.045-Release 2422P02
7.1.045-Release 2423
7.1.045-Release 2432P01
7.1.045-Release 2432P02
7.1.045-Release 2432P03
7.1.045-Release 2432P06
7.1.045-Release 2432P05
Version dependency boot list:
7.1.045

Slot Upgrade Way
1 Reboot
7 Reboot
<NEC>de

There is 05 here.

This is, no doubt, bug.

<