492620-B21HDD -DP showing up as SP

[Patti McCoven_1]

Hi-

This drive should be a dual port:
300GB hot-swap dual-port Serial Attached SCSI (SAS) hard drive - 10,000 RPM, 2.5-inch Small Form Factor (SFF)

I've verified the PN on the drive and the drive tray. However when I scan it thru diagnostics it's saying it's a single port. Tried both a ML350G5 server and a Blade with the same results.

Any ideas why this would be?

[Sameer_Nirmal]

Can you note the model number of the drive and put screenshot where it is reporting the drive as SP?

Also what diagnostics being used here?

[Patti McCoven_1]

The diagnostics would be the Smart Start Array Configuration Utility.


PN 492620-B21 518194-002 493083-001

[Patti McCoven_1]

trying to attach picture of ACU

[Sameer_Nirmal]

Those are the HP part numbers. I was hoping to get the model number of the drive which would start with DG, DH etc..

Anyway, I don't think it's a problem with the drive which is indeed Dual Port drive. I think the problem is that the SA controller which is not recognizing the drive as dual port. In this context, the drive and the controller firmware are relevant. I would check these f/w versions and update them to the latest if needed.

[Patti McCoven_1]

The pn on the drive is DG0300FARVV

We have the latest firmware on the controller.
The firmware on the drive is HPD2.

Tried it on a third server just for giggles and had the same result.

[Sameer_Nirmal · Accepted solution]

Like I said before, it has to do with the firmware. See this

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=329290&prodSeriesId=1127655&swItem=MTX-30e2c394855747b9afafee3eb8&prodNameId=4061912&swEnvOID=181&swLang=8&taskId=135&mode=4&idx=2

This drive is basically 6G drive but because of the negotiation issue mentioned, it would work as SP drive at 3G.

You need to update the HDD firmware to HPD5.