3Par power supply fan issue

[bsmovieman]

Hello,

We have a 4-node 3PAR 8440.

We are showing a power supply 0 fan failure, but SSMC is showing that fan 1 is red instead of 0. Shouldn't fan 0 be red instead? We also attempted to replace power supply 0 and it gave an error about the power supply being unsupported, even though the model number of the replacement was correct. As a result, we put the old power supply back in before any overheating could occur. Thanks for any input.

Moderator note: Post edited and removed the Serial Number for privacy. 

[support_s]

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1. HPE 3PAR OS 3.3.1 GA/EGA/MU1/EMU1/MU2/MU3/MU5 Release Notes | Modifications to the HPE 3PAR OS

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[sbhat09]

Hello @bsmovieman,

This looks strange. Can you please share cage model (SKU) and the 'showcage -d 3' command output?
Let me try to look into the details for better clarity.

Regards,
Srinivas Bhat

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[bsmovieman]

Hello,

Belowis the requested info on the cage.  Where would I find the SKU info?

Id Name LoopA Pos.A LoopB Pos.B Drives Temp RevA RevB Model FormFactor
3 cage3 2:1:2 0 3:1:2 0 24 25-27 4082 4082 DCS8 SFF

-----------Cage detail info for cage3 ---------

Position: ---
OverallState: Degraded

Interface Board Info Card0 Card1
Firmware_status Current Current
Product_Rev 4082 4082
State(self,partner) OK,OK OK,OK
VendorId,ProductId HP,DCS8 HP,DCS8
Master_CPU No Yes
SAS_Addr 50050CC10F95A33E 50050CC10F954F3E
Link_Speed(DP1,DP2) 12.0Gbps,Unknown 12.0Gbps,Unknown
Locate Off Off

PS    PSState  ACState  DCState  Fan State  Fan0_Speed  Fan1_Speed  Locate
ps0  OK         OK         OK          Failed       HiSpeed        undefined     Off
ps1   OK         OK         OK          OK           HiSpeed        HiSpeed        Off

-------------Drive Info-------------- --PortA-- --PortB--
Drive DeviceName State Temp(C) LoopState LoopState
0:0 5000cca06cb57307 Normal 26 OK OK
1:0 5000cca06cb3d437 Normal 26 OK OK
2:0 5000cca06cb56013 Normal 26 OK OK
3:0 5000cca06cb36beb Normal 25 OK OK
4:0 5000cca06cb39d4f Normal 25 OK OK
5:0 5000cca06cb3894f Normal 25 OK OK
6:0 5000cca06cb431d3 Normal 26 OK OK
7:0 5000cca06cb51003 Normal 26 OK OK
8:0 5000cca06cb3721b Normal 26 OK OK
9:0 5000cca06cb394df Normal 26 OK OK
10:0 5000cca06cb26db3 Normal 26 OK OK
11:0 5000cca06cb27ceb Normal 27 OK OK
12:0 5000cca06c35caf7 Normal 26 OK OK
13:0 5000cca06c2f886b Normal 26 OK OK
14:0 5000cca06c35ddcb Normal 26 OK OK
15:0 5000cca06c35dfe7 Normal 26 OK OK
16:0 5000cca06c2eda6f Normal 25 OK OK
17:0 5000cca06c356c2f Normal 25 OK OK
18:0 5000cca06c357a6b Normal 26 OK OK
19:0 5000cca06c3582cb Normal 26 OK OK
20:0 5000cca06c3580e3 Normal 26 OK OK
21:0 5000cca06c2f3877 Normal 25 OK OK
22:0 5000cca06c35cd83 Normal 26 OK OK
23:0 5000cca06c35bc67 Normal 26 OK OK

[sbhat09]

Hello @bsmovieman,

The logs show that Fan1 in PowerSupply0 (PS0) has failed. As per this output, PS0 has 2 fans (Fan0 and Fan1). Fan1 of the PS0 has failed. Not the fan of PS1.

Regards,
Srinivas Bhat

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[bsmovieman]

Hello,

Thank you, I was confused because SSMC was showing fan 1 on both PS0 and PS1 as being red.  I thought each PS only had one fan. I guess there are discrepancies between what SSMS shows and what the CLI shows from the showcage commands.