3PAR STORAGE

[Imad_blg]

Hello,
Please I need your support for our 3PAR storage.

Component -------Identifier------- ----------------------------------------------------------------Detailed Description-----------------------------------------------------------------
Alert sw_task:18602 Task 18602 (type "system_task", name "check_slow_disk") has failed (Marking task 18602 failed due to node down ). Please see task status for details.
Alert hw_node:1 Node 1 Failed (Node Offline Due to Failure {0xd})
Cabling node1 No cabling data for node1. Check status of node1
Cage cage:0 Missing B loop
Cage cage:0 Firmware is not current
Cage cage:1 Missing B loop
Cage cage:1 Firmware is not current


=========================
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DA01 cli% showalert
Id : 13
State : New
Message Code: 0x00e000a
Time : 2023-05-11 07:58:40 WEST
Severity : Minor
Type : Task failed
Message : Task 18602 (type "system_task", name "check_slow_disk") has failed (Marking task 18602 failed due to node down ). Please see task status for details.

Id : 14
State : New
Message Code: 0x01a00fa
Time : 2023-05-11 07:58:41 WEST
Severity : Major
Type : Component state change
Message : Node 1 Failed (Node Offline Due to Failure {0xd})

2 alerts
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[Satish04]

Hi Imad_blg,

1. Cabling: There is an issue with physical cabling on Node 1. Please refer to the below link for HPE 3PAR cabling configuration guide.
URL- https://support.hpe.com/connect/s/search?language=en_US#q=3par%20cabling%20guide&t=All&sort=relevancy&numberOfResults=25

2. Node 1 failed: It may be SSDs failed on node 1. Not sure about the SSD, so better replace the whole node.

I request you contact HPE Tech support for assistance with troubleshooting and resolving this issue.         

Hope this helps.

Regards,

Satish

[Imad_blg]

Thank you for your reponse, i dont think that the ssd is damaged because i have 23 hard drive, and all is showed degraded this cannot happen.
I guess that the controller is faulty and should be replaced.
If you have any information about the error code could you please support us.

Below status of har drive:
-----------------------------------------------------
-----------------------Disk Inventory--------------------
---------------------------------------------------------

Id CagePos State ----Node_WWN---- --MFR-- -----Model------ -Serial- -FW_Rev- Protocol MediaType -----AdmissionTime-----
0 0:0:0 degraded 5002538A48167111 SAMSUNG AREA7680S5xnNTRI 0K100545 3P03 SAS cMLC 2019-05-07 14:36:33 WET
1 0:1:0 degraded 5002538A48167221 SAMSUNG AREA7680S5xnNTRI 0K100562 3P03 SAS cMLC 2019-05-07 14:36:33 WET
2 0:2:0 degraded 5002538A48167231 SAMSUNG AREA7680S5xnNTRI 0K100563 3P03 SAS cMLC 2019-05-07 14:36:33 WET
3 0:3:0 degraded 5002538A48167121 SAMSUNG AREA7680S5xnNTRI 0K100546 3P03 SAS cMLC 2019-05-07 14:36:33 WET
4 1:0:0 degraded 5000C50095698FA4 SEAGATE SMKP8000S5xeF7.2 ZA1AZL8R 3P01 SAS Magnetic 2019-05-07 14:36:33 WET
5 1:1:0 degraded 5000C500956995A8 SEAGATE SMKP8000S5xeF7.2 ZA1AZSZV 3P01 SAS Magnetic 2019-05-07 14:36:33 WET
6 1:2:0 degraded 5000C50095698290 SEAGATE SMKP8000S5xeF7.2 ZA1AZLGY 3P01 SAS Magnetic 2019-05-07 14:36:33 WET
7 1:3:0 degraded 5000C5009569A514 SEAGATE SMKP8000S5xeF7.2 ZA1AZSMJ 3P01 SAS Magnetic 2019-05-07 14:36:34 WET
8 1:4:0 degraded 5000C50095698DB0 SEAGATE SMKP8000S5xeF7.2 ZA1AZLA7 3P01 SAS Magnetic 2019-05-07 14:36:34 WET
9 1:5:0 degraded 5000C50095697F54 SEAGATE SMKP8000S5xeF7.2 ZA1AZLK1 3P01 SAS Magnetic 2019-05-07 14:36:34 WET
10 1:6:0 degraded 5000C500956969F0 SEAGATE SMKP8000S5xeF7.2 ZA1AZTG5 3P01 SAS Magnetic 2019-05-07 14:36:34 WET
11 1:7:0 degraded 5000C50095696B24 SEAGATE SMKP8000S5xeF7.2 ZA1AZTFW 3P01 SAS Magnetic 2019-05-07 14:36:34 WET
12 1:8:0 degraded 5000C50095697C7C SEAGATE SMKP8000S5xeF7.2 ZA1AZLLQ 3P01 SAS Magnetic 2019-05-07 14:36:34 WET
13 1:9:0 degraded 5000C50095696388 SEAGATE SMKP8000S5xeF7.2 ZA1AZM2S 3P01 SAS Magnetic 2019-05-07 14:36:34 WET
14 1:10:0 degraded 5000C50095699B58 SEAGATE SMKP8000S5xeF7.2 ZA1AZL21 3P01 SAS Magnetic 2019-05-07 14:36:34 WET
15 1:11:0 degraded 5000C50095695C44 SEAGATE SMKP8000S5xeF7.2 ZA1AZTPK 3P01 SAS Magnetic 2019-05-07 14:36:34 WET
16 1:12:0 degraded 5000C5009569A1D4 SEAGATE SMKP8000S5xeF7.2 ZA1AZL4R 3P01 SAS Magnetic 2019-05-07 14:36:34 WET
17 1:13:0 degraded 5000C50095695BCC SEAGATE SMKP8000S5xeF7.2 ZA1AZTQD 3P01 SAS Magnetic 2019-05-07 14:36:34 WET
18 1:14:0 degraded 5000C50095698348 SEAGATE SMKP8000S5xeF7.2 ZA1AZLGQ 3P01 SAS Magnetic 2019-05-07 14:36:34 WET
19 1:15:0 degraded 5000C50095696FA0 SEAGATE SMKP8000S5xeF7.2 ZA1AZLW2 3P01 SAS Magnetic 2019-05-07 14:36:34 WET
20 1:16:0 degraded 5000C50095696DB4 SEAGATE SMKP8000S5xeF7.2 ZA1AZTE3 3P01 SAS Magnetic 2019-05-07 14:36:34 WET
21 1:17:0 degraded 5000C50095698210 SEAGATE SMKP8000S5xeF7.2 ZA1AZT6A 3P01 SAS Magnetic 2019-05-07 14:36:34 WET
22 1:18:0 degraded 5000C50095699528 SEAGATE SMKP8000S5xeF7.2 ZA1AZL5P 3P01 SAS Magnetic 2019-05-07 14:36:34 WET
23 1:19:0 degraded 5000C5009569627C SEAGATE SMKP8000S5xeF7.2 ZA1AZNYJ 3P01 SAS Magnetic 2019-05-07 14:36:34 WET
--------------------------------------------------------------------------------------------------------------------------
24 total
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[Satish04]

Hi Imad_blg,

In my previous answer, I had mentioned that "It may be SSD's failed on Node 1".
Thinking that SSD's In Node 1 has failed.

Please cross-verify the health of physical disks in Node 1.

Regards,

Satish

[Imad_blg]

Hello Satish, 

thank for your support, the isssue is presented on the controller, we will proceed to replace the defective controller.

could you please provide me the correct steps to replace faulty controller on our 3Par storage. 

thank you

[Satish04 · Accepted solution]

Hi Imad_blg,

Please refer to the given links and follow the steps.

https://support.hpe.com/hpesc/public/videoDisplay?videoId=vpsg00004840en_us

https://support.hpe.com/hpesc/public/videoDisplay?videoId=vpsg00000042en_us

Hope this helps.

Regards,
Satish