How or where to get specifications of a failed disk drive on CS500 Nimble Storage.

[nmblStorageAdmi]

Hi All, 

How or where to get specifications of a failed disk drive on CS500 Nimble Storage ? 

Received disk failed alert and need to order new disk using third party vendor assistance as currently contract is under processing. 

Object: 11
Status: Open
Acknowledged By: N/A
Acknowledged time: N/A
Reminder repeat period: 1 day(s)
Type: 105
ID: 478
Message: RAID array degraded by 1 disk on expansion shelf AF-11XXXX

Group Name: nimbleGXXX
Array name: nimbleXXX-XX
Serial: AF-XXXXXX
Version: 5.0.10.100-940148-opt

Arrays in the group:
---------------------+-----------------+-----------+----------------
Name                  Serial            Model       Version         
---------------------+-----------------+-----------+----------------
nimbleXXX-X          AF-XXXXXX         CS500       5.0.10.100-940148-opt 

[Vipin_S]

Hello,
Hope you are doing good. They below information should help you with the failed drive details.

You can get the details of the disk by logging into the CLI console using putty / any other terminal software.

This command lists all disks on a standalone (single) array
disk --list
[--array array_name]

disk --info slot
[--array array_name]

This command lists only the disks on the specified shelf.
disk --list --shelf_location A.0

This command shows information about the hard disk drive in slot 1 in a single-array configuration.
disk --info 1

Let me know if you need any further assistance

if happy with the support, please click on "Thumbs Up/Kudo" icon to give a "Kudo".

[nmblStorageAdmi]

@Vipin_S 

Thanks for sharing the above commands. I was able to figure it out with the
HPE CLI administration guide.

However, when I tried to order the disk, the vendor mentioned as below :

Can you please check the Disk serial number - I previously shared the
serial number from the out of "disk --list --shelf_location A.0"

I checked it with HP supplier and the answer was - this is not HP disk -
this is supremicro disk –

Here is the link

https://store.supermicro.com/6tb-hdd-a6tb-hus726060al4210.html
<>
*Please advise how to verify whether the disk is HP or not or how we get
more detailed disk details.*

Thanks,
Mahesh Nalla

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[Vipin_S]

Regarding this I think the best option would be contacting our support team.
We request you to log a case on HPE Support Center portal for further resolution using the link: https://support.hpe.com/hpesc/public/home/