nimble hf20 disk stauts

[cc16]

A previous disk malfunctioned, and the newly replaced disk accidentally pulled out the hard drive during synchronization. After plugging in the hard drive, its status changed to Spark mode.

Can anyone tell me what this status is

[buzzsubash]

Hi,

Usually this happens when an incorrect part number/disk model is used. Was the disk delivered by HPE Nimble support?

[cc16]

Hello, the disk was not provided by the support department, but due to an incorrect operation, the hard disk was accidentally unplugged during hard disk synchronization and then plugged back in. Will this operation not have any impact?

[cc16]

This is partial log information

[buzzsubash]

Okay, this needs to be checked further from logs. Can you please create a support ticket referencing the array serial number?

[cc16]

Does the current spare status refer to the form of a hot spare disk?, When the storage pool hard drive fails, this hard drive will be directly replaced

[NCG1]

Hi Cc16,

Good day!

For this issue, it is highly recommended to contact our 24*7 support team via phone for immediate resolution.

They will need the serial number and a short description on the issue. They will check the logs and provide resolution. 

Here is the link which has the contact details: https://www.hpe.com/psnow/doc/a00050207enw?from=app&section=search&isFutureVersion=true

Regards,

Naveen Chandru G 

[NCG1]

Hi Cc16,

Hope you are doing good.

Following-up to check if you have contacted our support team so that they can have the issue on the array checked.

Regards,

Naveen Chandru G 

[NCG1]

Hi Cc16,

Hope you are doing good.

This is the final follow-up on this case. Please let me know if you have any questions.

Regards,

Naveen Chandru G 

[cc16]

At present, we do not know how to solve it

[NCG1]

Hi Cc16,

Please get in touch with our break & fix team who are available 24*7.

Calling them would be the easiest way to get in touch.

Please let them know the serial number and a shor description of the issue and they will be able to troubleshoot this issue.

Here is the support contact details: Technical support phone numbers – HPE Services – Storage Support 24x7

You can also email them at support@nimblestorage.com.

Regards,

Naveen Chandru G 

[NCG1]

Hi Cc16,

Good day!

I believe your query has been answered. By reaching out to our support team, the issue will be resolved if the array is under valid support.

Hence, I'll go ahead and close this ticket.

Regards,

Naveen Chandru G