We cannot update our Nimbel, error AS-182941

[Amatic]

We cannot update our Nimbel, error AS-182941

[Amatic]

I found this, but who can help me?

Download and Update the NimbleOS without Internet Access (hpe.com)

[buzzsubash]

Hi,

My name is Subash Krishnan from the Nimble APAC support team.

- Deny list due to bug AS-182941, is due to a known issue around a possible invalid static route on subnet configuration. 

- For Nimble OS version 6.1.2.502 is a minor update targetting a known issue around vmware plugin break after updating VMWare vcenter to version 7.0.3uq and addresses path failover issue on AIX hosts.

Can you please create a support ticket referencing array serial number? 

Subash Geetha Krishnan
Tech Consulting, Technical Engineering
HPE – Services Storage Support
Support Phone Number - https://www.hpe.com/us/en/collaterals/collateral.a00039121enw.html
Hewlett Packard Enterprise
hpe.com

My work hours are Sunday - Mon 08:00 to 17:00 SGT

[NCG1]

Hi Amatic,

Hope you are doing good.

Please reach out to Nimble support team (24*7) and mention the serial number of the device. They should be able to assist on this as this is a known issue.

You can email them to this ID: support@nimblestorage.com

OR call them using the contact numbers mentioned in this link: https://www.hpe.com/psnow/doc/a00050207enw?from=app&section=search&isFutureVersion=true

Please let me know if you have any questions or concerns on the above.

Regards,

Naveen Chandru G 

[NCG1]

Hi Amatic,

Hope you are doing good.

Please let me know if you need any further assistance on this case. If not, can I go ahead and archive it?

Regards,

Naveen Chandru G 

[NCG1]

Hi Amatic,

Hope you are doing good.

Following-up on my previous email. Please let me know if you need any further assistance.

Regards,

Naveen Chandru G 

[NCG1]

Hi Amatic,

Good day!

As I've not received any response from you, I'll go ahead and archive this ticket. 

You can reply back if you want to re-open this case.

Regards,

Naveen Chandru G 

[Amatic]

@NCG1 

We have deleted the route.
Download still does not work

[NCG1]

Hi Amatic,

Apolgies for the inconvenience.

But as mentioned earlier, please call our support team and they will be able to assist you with this.

This link has the contact information: Technical support phone numbers – HPE Services – Storage Support 24x7

Regards,

Naveen Chandru G 

[buzzsubash]

The deny list needs to be manually cleared by a support team member. Please do create a support ticket.