Oneview errror when attemping to check for updates

[IainG]

Access on 443 is enabled and we activity. HPE support center User token is configured also.

However, everytime I perfrom an check for updates I get the follwoing error.

Connect to HPE software center.
Check for updates operation failed.

Issue

An internal server error occurred. (CDS_031)
Resolution

Please retry the operation. If the problem persists, contact your authorized support representative and provide a support dump.

[Sunitha_Mod]

Hello @IainG,

Thank you for reaching out to us. 

We regret the inconvenience caused. Please use the Get Support option available on the Software Center Portal and submit the support case so that the concerned team can reach out to you.  

[IainG]

Thanks for the link.

However, I am only able to selelct lincsening in the drop down?

[Mr_Techie]

Hi @IainG 

It was same when I tried last time. Fill other details and submit, so the team might check and help .