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тАО09-19-2011 10:44 PM
тАО09-19-2011 10:44 PM
Re: Losing access to network
Please contact the support team, and also make sure the "wireless security filter" under teh VSC config is disabled "unchecked", you might need to resync the APs after that.
If same issue exists after that then support team will be able to help after providing the data/logs from the controller.
Kind Regards,
Islam
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тАО09-20-2011 07:53 AM
тАО09-20-2011 07:53 AM
Re: Losing access to network
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тАО09-21-2011 11:37 AM
тАО09-21-2011 11:37 AM
Re: Losing access to network
I am having this same issue on software version 5.5.2.14 has anyone found a solution yet?
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тАО09-21-2011 11:43 AM
тАО09-21-2011 11:43 AM
Re: Losing access to network
I still have a case open with support from April. They ask for more information once in a while, but I am still not sure what they are finding. I have 150 more APs to deploy in November and I don't have a warm fuzzy feeling about it. Especially since they are MSM460s and I can't revert back to 5.4.x or 5.3.x.
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тАО10-07-2011 12:24 AM
тАО10-07-2011 12:24 AM
Re: Losing access to network
And I have the same problem. Have raised a case with support, but they asked for a lot of details, which I gave them. That's a month ago now... I have around 100 APs deployed, and plans for around 50 more...
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тАО10-07-2011 04:29 AM
тАО10-07-2011 04:29 AM
Re: Losing access to network
I had the same problem. You can try increase "retry interval" in the configuration of RADIUS.In my case it worked
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тАО10-18-2011 04:11 PM
тАО10-18-2011 04:11 PM
Re: Losing access to network
I am amazed to see all of these posts. I posted this months ago, and happened to be on here looking for a solution to a probably unrelated issue.
As way of an update, the reason I am so surprised is because I have gone round and round with HP support over these months, and HP has consistently told me that they have never heard another customer mention a similar issue. They had gotten me to the point of really thinking this was my issue, and in fact they have taken NO ownership of it. Meanwhile our company's wireless is notorious and has become the bane of my work week.
The problem still remains. It does not happen with any regularity. It has gone for 2 weeks without a hiccup and then bam it goes down hard. Then after a controller reboot it'll be stable again for a week or two.
Ultimately I feel like this HP solution is just not robust enough to support my users. I have already spent more in troubleshooting than the entire purchase price. We will have to replace this with Cisco or live with the unreliability.
Thank you all for the input, I'm sorry we are living with an inferior solution.
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тАО10-19-2011 12:44 AM
тАО10-19-2011 12:44 AM
Re: Losing access to network
Hi!
I eventually, after several email to ask if they were dead, got an answer from support again. They said that they think my problem is solved with 5.5.3. (Something about auto-channel bug).
I installed this last weekend, and haven't really had time to test properly yet, but the initial observations seems positive... Anyone else have any experience about 5.5.3?
Regards,
Stian
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тАО11-03-2011 01:57 PM
тАО11-03-2011 01:57 PM
Re: Losing access to network
this issue fixed 5.5.3 software
https://h10145.www1.hp.com/downloads/SoftwareReleases.aspx?ProductNumber=J9420A
Beamforming
(Only supported on the E-MSM430, E-MSM460, E-MSM466.)
The beamforming feature is available in v5.5.1 and higher for all product versions as follows:
Fixes
The following issues have been fixed since release 5.5.2.0:
Model WW Americas Japan Israel
E-MSM430 J9651A J9650A J9652A J9653A
E-MSM460 J9591A J9590A J9589A J9618A
E-MSM466 J9622A J9621A J9620A
ID Description
55920 When the auto channel feature is enabled on the radio page, and the channel exclusion
list is set to 1, 6, and 11, most APs incorrectly end up on the same channel.
55778 The auto channel feature fails to select non-overlapping channels in the 2.4GHz band.
53851 HTML-based authentication only works on the team manager. Team members fail to
provide HTML authentication. Wireless clients receive the login web page but receive a
blank page after providing login credentials.
53254 Mobility Traffic Manager (MTM) clients lose IP connectivity when the egress network is
configured to operate over a range of VLANs.
53040 The error message: "Generic Error. (255)" is displayed if an empty username or
password is specified when clicking the
Join Realm Now button on the Controller >>
Authentication > Active Directory
page. A more descriptive error message should be
displayed indicating that the username provided does not exist on Active Directory or is
ambiguous.
52997 When configuring a VSC, the error message: "When identification of stations is based
on IP address only, MAC-based authentication methods cannot be selected." appears
only when
Identify stations based on IP address and HTML Authentication options
are enabled. It should also appear when any other authentication method is enabled.
52915 In a teaming environment with the location-aware feature enabled the CPU utilization
goes very high and this syslog message appears:
SendMessageToListeners: Error sending packet: Resource temporarily
unavailable(11) to listener #5(/tmp/busclient.iappd_sc.458.1)
44471 The
Wireless > Neighborhood page displays duplicate and erroneous information.
44130 The
Wireless > Neighborhood page always displays WPA2 regardless of the
configuration of neighboring devices.
44083 Updating a Certificate Revocation List (CRL) when an invalid certificate is selected
causes the management tool to hang.
43962 (Only E-MSM430, E-MSM460, and E-MSM466.) The beacon/probe shows an incorrect
vendor ID.
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тАО11-03-2011 02:14 PM
тАО11-03-2011 02:14 PM
Re: Losing access to network
I see many things fixed in the release notes, but I do not see that this resolves the issue originall posted by shayatin on 4-11-2011. Am I missng something?