Firmware update msa 2040 controller

[jorge_mat0207]

Hi team:

A question, I have a hpe msa 2040 SAN Dual Controller in which controller A failed and is working with the backup controller B. I already have the spare part to replace said controller, but when I reviewed the firmware version that is active I detected which is very old (GLS200R08-01). Can I replace the controller without problems or do I need to update first?

Regards,

[jorge_mat0207]

One detail, the device does not currently have support, but I can get the firmware from third parties.

Regards,

[support_s]

System recommended content:

1. HPE MSA 2040 SAN Storage - Configuration

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[jorge_mat0207]

Update: Controller firmware version in production is GL200R007

[ArunKKR]

Hi,

Upgrade the firmware of existing controller before replacing failed controller as new controller might come with the latest version firmware pre-installed.

If you have the firmware files downloaded, pull failed controller out by 1-2 inches, enable single controller mode and upgrade firmware of existing controller. Upgrade path - GL200 > GL220P010 > GL225P002-02. Command to enable single controller mode: set advanced-settings single-controller   Note: As with any firmware upgrade data back up is recommended.

[jorge_mat0207]

In this case, I do not have access to the old firmware therefore I could not do what you mention.

[ArunKKR]

Hi Jorge,

Direct upgrade of the firmware to the latest version might not succeed. You may log an HPE support case to check for options.

I believe that you would have already tried removing and reseating the failed controller to check whether it comes up.