MO0800JFFCH 822559-B21 firmware issue

[jtejada]

Hi all,

I have a customer who has suffered drives faulty due to this old HPD firmware.

https://support.hpe.com/hpesc/public/docDisplay?docId=a00092491en_us&docLocale=en_US

We are reviewing other server wich was configured with same order part number of drives 822559-B21 but I think they are another hardware revision of these drives because iLO says there are P1635N08 EMC800 drives with revision EQPC and faulty drives were recognized as MO0800JFFCH. 

Could someone confirm if that firmware version is free of this bug? I am unable to find any information and we don't have an HPE support contract for these servers. 

Regards,

[JonPaul]

@jtejada 
It is not clear, are these drives installed in an MSA system or a server?

You can find and check the latest firmware version for drives in an MSA in 2 ways:
First by using the MSA HealthCheck:  https://www.hpe.com/storage/MSAHealthCheck
Second by manually looking up the models on the MSA firmware website:  https://www.hpe.com/storage/MSAFirmware

With making a couple of assumptions,  I don't think you are going to find the information you want on the new drives.
Those drives appear to be non-HPE components.

[jtejada]

These drives are installed in a DL360 Gen10.

Regards,

[JonPaul]

@jtejada 
Thanks for that info.  This forum is specific for the MSA storage which does share some drives with the Proliant Servers.  You could try the ProLiant servers forum.
https://community.hpe.com/t5/hpe-proliant/ct-p/proliant
But I will re-iterate that you are likely not going to find help with the specified drive.  
p1635n08 EMC800   This model does not conform to HPE model standards... it is likely not an HPE drive and you would not have any ability to update firmware through the HPE controllers.

[jtejada]

Maybe someone moved to MSA forum. I will try with Proliant forum but I can confirm that drives p1635n08 EMC800  were supplied under PN 822559-B21.

Thank you,