DAZEL HP Output Management 3.3 AIM core dump

[Brendan_18]

3.3.0.5.0.3 Output Server on AIX 5.1
Output Server Expolorer 3.3.0.13.0.3

When using Delivery Agent - click New => Destination => Location (tab)
Attempt to expand the Domain we get error:
error browsing for destinations
Details: dso error [196700] - - caught exception rpc_x_com_failure

and the aim core dumps and goes into an unknown state.

I've seen two possible resolutions on the Dazel support site:
http://colorado.dazel.com/service/troubleshooting/frmResolutionView.jsp?ResolutionId=2002

suggests I run a script cm2aim.pl to populate the destionations from the cm in the aim. But this resolution has a different error message as the indication and does not mention a core.

http://colorado.dazel.com/service/troubleshooting/frmResolutionView.jsp?ResolutionId=2679

Not enough memory stack. This resolution looks pretty close - it's an AIX issue and we don't have the attribute/value set. The problem is that it's not a very well written resolution and I can't be certain what they want me to do. When I list_server the aim I can see a couple attributes that could take the value they suggest. My question is, which one is right? And the resolution suggests hacking the HostConfig.sgml. I'd rather run a config_server -u -x"-+attribute-value" aim or even delete and config the aim again with the attribute/value in the original config.

Can you delete an aim "on the fly" and recreate it? Other than job-accounting data, what else could I lose?

If that's all too dangerous, I'm willing to edit the HostConfig - but I still need to know which attribute to append the value to.

It's either:
-server-executable-options
or
-server-init-arguments

I looked in the SAR and can't find either of these attributes. Is that a documentation defect or are server attributes not listed for a reason?

Thanks,
Brendan

[Steven E. Protter]

It would appear that you have had a problem with server resources. My guess is rpc problems or other resource problems.

swapinfo -tam

Measure peformance with some long term collection scripts(attached) and see what they tell you.

SEP

[Brendan_18]

Resolution supplied by Output Server Support:

AIM server dumps core and stops intermttently on AIX platforms DocId: KBRC00013139 Updated: 9/3/03 8:31:00 AM

PROBLEM
After upgrade from Output Server 3.2 to 3.3 on AIX 5.1 platform, AIM server
dumps core, can be started and then stops intermittently.
RESOLUTION
The AIM server dumps core because it doesn't have enough memory stack space
allocated. This applies to the AIX 4.3.3 and 5.1 operating systems.
To change the AIM process' stack size, append -s 1024 behind the Aim process in
the HostConfig.sgml (-s stack-
size).

Example HostConfig.sgml entry:






Use Command Line to add the parameters above as follows:
Syntax for stack size change:
config_server -u -x"-server-executable-options '-l dazel', '-n qsd', '-s
1024'" aim
Please note that "-l dazel" is the dazel user who is the owner of the
AIM Server