Internal Error when creating user

[ClaudiaAmado]

Hi,

I'm trying to create a new user in HP-UX 11.11 but I can't.
I receive an error message like "Internal Error".
I got the same error when I try to create by SAM and also by command line "useradd".
Any idea?

[Jaime Bolanos Rojas.]

Claudia,

Please check in the syslog.log and see if you get any error messages regarding the failure.
Please send us the output;

Regards,

Jaime.

[ClaudiaAmado]

There is no error message in syslog.log. We found the message bellow in the SAM log file:

22:05:03 ERROR Failed to add the user "jrcsf". There was an unknown error in
"/usr/sam/lbin/useradd.sam". The output from this command was:
Internal Error

[Jaime Bolanos Rojas.]

Claudia, is fromt he command line is not working and from SAM is not working probably something is corrupted in the file system.

Rename the /etc/dafault/useradd

And then restore from default
/usr/newconfig/etc/default/useradd

if it is a file corruption that should fix the issue.

Regards,

jaime.

[ClaudiaAmado]

Congratulations!!!!!!!

It's working now

Thank you very much