Interprocess communication problem

[Samer Dahr]

Hello
I have data protector installed on windows.
i'm getting the error "interprocess communication problem " each time i am trying to access the IDB.
i have checked the Task Manager but the dbsm.exe is not among the processes. so it seems i have problem with my IDB.
how can i solve this problem? do i need to recover? if yes how ?
thanks in advance.

[Ludovic Derlyn]

Hi

I thinjks that it's a problem with services
Check if all services are running

Regards

L-DERLYN

[whiteknight]

Samer,

what version of DP you are running, you need want to install the DP patches, as some issue fixed by patches.

WK

[Samer Dahr]

hello,
thanks for the annswers.
In fact, all the services are running
the version of DP that i have is : A.06.00
could this problem be resolved via applying the latest patches?
thanks a lot

[Samer Dahr]

hello

which patch do i need to apply?
thanks

Samer

[whiteknight]

Hi,

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3241177&prodTypeId=18964&prodSeriesId=3241176&swLang=13&taskId=135&swEnvOID=1005

Recommended core patch
v6.0 (DPWIN_00329) (3 Oct 2007)
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18964&prodSeriesId=3241176&swItem=co-54431-1&prodNameId=3241177&swEnvOID=1005&swLang=13&taskId=135&mode=4&idx=0

WK

[Samer Dahr]

Hello,
i have downloaded the following patches :
DPWIN_00329(CORE PACKET)
DPWIN_00328(CELL CONSOLE PACKET)
DPWIN_00288(CELL SERVER PACKET)
DPWIN_00327(DISK AGENT PACKET)
DPWIN_00325(MEDIA AGENT PACKET)

do you reccomend to apply all of them , or just the core packet patch ?
thanks and best regards
Samer Dahr

[Samer Dahr]

Hello,

in the patch installation instructions there is the following section :

"If the patch is installed on the Installation Server system, then the clients except Cell Manager need to be upgraded using the Upgrade Client button in the GUI in order to apply the patch."

i have tried to search for the Upgrade Client button but i couldnt find it.

any idea about this??

Thanks a lot
Samer

[Doug Burton · Accepted solution]

On your install server right click on the server you want to upgrade (shown in the "Clients" area) and select "Upgrade...". You should upgrade/patch your install server first though. Makes it a bit easier. Another way is to simply copy the patches to the target Windows box and install from there. Do "Core" first then the others.

[Samer Dahr]

I am very thankfull for your answers , the problem of the interprocess communication problem has been resolved , i have applied the patches and there was a damaged tape in the tape library that i have changed. but after that i have faced another problem. it is a database internal error when i try to access the pool of my tapes. i will attach a print screen of my error , please check it. what do you advice?

thanks and best Regards
Samer

[Samer Dahr]

Hi
i have checked the debug.log file and the corresponding error is the following :
22/10/2007 08:57:02 DBSM.5384.4904 ["db/dbutil.c /main/dp56/dp60_fix/1":1507] A.06.00 bDPWIN_00288
VELOCIS DB ERROR [1] internal error [-7] no current record (S_NOCR)

Could you please Help

Thanks and regards
Samer