Message in ll_msg (set: 15 msg: 0) did not exist in catalog.

[Kathy McGohan_1]

We have an Storage system hooked up to our N-Class
4000. We have 2 luns and made 2 groups from these luns. Below are some messages which we keep getting.

/storage/events/disks/default/0_4_0_0.0.0 is >= 3.
Its current value is SERIOUS(4).

Event data from monitor:

Severity............: SERIOUS
Monitor.............: disk_em
Event #.............: 100376

Description of Error:

Message in ll_msg (set: 15 msg: 0) did not exist in catalog.
Catalog type is MONITOR_INFO
Catalog version is A.01.00
Module name is disk_em
Message set number is 15
Message number is 0
Message size is 88
Message parameter 1:
Message parameter size = 28
Message parameter is a literal
Literal text is Read Defect Data

Probable Cause / Recommended Action:

Message in ll_msg (set: 16 msg: 0) did not exist in catalog.
Catalog type is MONITOR_INFO
Catalog version is A.01.00
Module name is disk_em
Message set number is 16
Message number is 0
Message size is 60

Additional Event Data:
Event Id............: 0x3a84231d00000000
Monitor Version.....: B.01.00
Event Class.........: I/O
Client Configuration File...........:
/var/stm/config/tools/monitor/default_disk_em.clcfg
Client Configuration File Version...: A.01.00
Qualification criteria met.
Number of events..: 1
Associated OS error log entry id(s):
None
Additional System Data:
http://docs.hp.com/hpux/content/hardware/ems/scsi.htm#100376

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Component Data:
Physical Device Path...: 0/4/0/0.0.0
Device Class...........: Disk
Inquiry Vendor ID......: DGC
Inquiry Product ID.....: RAID 5
Firmware Version.......: 0956
Serial Number..........: 9720547

Product/Device Identification Information:

Logger ID.........: disc30; sdisk
Product Identifier: Disk
Product Qualifier.: DGC RAID 5
SCSI Target ID....: 0x00
SCSI LUN..........: 0x00

Hardware Status: (not present in log record).

SCSI Sense Data:

Undecoded Sense Data:
0x0000: 70 00 05 00 00 00 00 0A 00 00 00 00 20 00 00 00
0x0010: 00 00

SCSI Sense Data Fields:
Error Code : 0x70
Segment Number : 0x00
Bit Fields:
Filemark : 0
End-of-Medium : 0
Incorrect Length Indicator : 0
Sense Key : 0x05
Information Field Valid : FALSE
Information Field : 0x00000000
Additional Sense Length : 10
Command Specific : 0x00000000
Additional Sense Code : 0x20
Additional Sense Qualifier : 0x00
Field Replaceable Unit : 0x00
Sense Key Specific Data Valid : FALSE
Sense Key Specific Data : 0x00 0x00 0x00

Sense Key 0x05, ILLEGAL REQUEST, indicates that there was an illegal
parameter in the command data block or in the additional parameters
supplied as data for some commands (FORMAT UNIT, SEARCH DATA, etc.).
This sense key may also indicate that an invalid IDENTIFY message was
received.

The combination of Additional Sense Code and Sense Qualifier (0x2000)
indicates: Invalid command operation code.

[Tom Danzig]

Have you recently updated EMS on your system? It looks like EMS is sending requests to your device that it can't answer. You will probably need to upgrade your disk firmware. I suggest you contact the response center on this issue.

[Kathy McGohan_1]

Tom, thanks for your reply. Last week I did put on the latest STM version A.24.00.
When I did a swlist on ems, it gave me the following:
EMS-config A.03.20
EMS-CORE A.03.20
EMS-KRMonitor A.11.00.02
EMS-MIBMonitor A.03.20
Would I need any of these upgraded?

[Tom Danzig]

Your EMS software doesn't need to be updated, it's the disk firmware that's to blame. I believe that the newer versions of EMS are expecting disks to handle certain inquiries that they cannot due to lack of support in the firmware, hence causing the error.

[Kathy McGohan_1]

Tom, thanks for the info. I'll check into getting the firmware for the disks upgraded.

[RemigijusV]

I have similar error. I want to ask You, how You solved this problem? Firmware upgrade helps or not?

[Kathy McGohan_1]

Remigijus, upgrading the disk firmware is what solved the problem.