Pager/email notification with escalation

[Smucker]

Is anyone using software to send automatic escalating messages from UNIX. We currently have spatch but it requires a terminal connection/dialup connection to acknowledge the pages.

[Steven E. Protter]

If I understand you correctly, the answer is yes, I do have automatic email notification of system events and even for users of certain web pages.

If you specify you need, I can provide an appropriate example.

SEP

[Denver Osborn]

BigBrother is monitoring tool that can be setup to do that.

http://www.bb4.org


-denver

[Rick Garland]

There are several examples.
Some of the examples have configurations for web acccess to acknowledge pages as well as reassign.

[Smucker]

More than just email notification is required. We need to be have automatic esclation of the issue if not responded to within a specified amount of time...which required an escalation list/group for varies messages.

I will look at Big Brother ... thanks

Any other suggestions..

[Rick Garland]

We are using Attention! for our paging/email/escalation system. Can configure it so that if a page is not responded to in a certain amount of time (you decide the time allotment) then it will page the next in line.

If nobody answers their page then the manager gets the page. By that time, you may want to have your bags packed and be on your way out of town!

Acknowledgements can be either thru a telephone call to a Attention! connected phone number with pass code or can access via a web browser. The ACK can be 'closed', 'work in progress' 'reassign', or whatever else you want.

Other packages do this as well.

[Smucker]

Who makes Attention? Do you have a URL

[Rick Garland]

www.atentionsoftware.com

[Rick Garland]

www.attentionsoftware.com

The correct spelling

[Rick Garland · Accepted solution]

Actually,

www.attentionsoftware.com/products/ns

(I need to start drinking and smoking again!)

[Bill Hassell]

Most cellphone and pager companies now offer an email address to send text pages, thus eliminating the archaic dialup modem method. Call your pager company and ask about the email address. Then you can send messages like this:

echo "disk space low on /var" | mailx -s"System 35 alert" 1234567890@pager.com

No special software needed.

[Naveej.K.A]

Yes,

no special software required. All you have to do is get the E-mail address of your pager/mobile from the service provider as Bill has mentioned and include them in your script.

You have to setup sendmail (if not already setup and running) to send messages outside your host/domain.

Regards,
Naveej

[Pravin Salgaonkar]

hi

instead of using any third party software its better if u use isee(instant support enterprise edition) software which is provided by hp and is absolutely free of cost.this software monitors u r servers and send any alerts to the hp response center any harware failures or errors in the ems log will be logged and a call will be loggedin the hp response center automatically . for this all u need is a internet connection. if u want further details pls feel free

regards
Pravin S

[Basheer_2]

Hi Pravin,

I was searching yesterday for Paging solutions.

I like yours.

Pl can you send me as much info as possible, since this is my first time using/setting up this.

Thanks
Bahmed@goldeagle.com

[Dave Hutton]

ISEE is nice, but it does seem to require a valid warrenty or support contract with HP.
Very easy to configure, swinstall the depot hit the web site http://yourserver:5060/start.html.
Log in as user: admin password: isee (the defaults.

It'll notice its a new install and ask you to fill in your companys information. It'll check to see if you have a valid contract/warrenty and soon you should recieve an email saying your configuration is good or bad.

But for a lot more detailed system monitoring we use ITO/OVO to watch for all sorts of things:
Node downs
Filesystem space
Specific processes being on a certain server
You name it, chances are you can create a script or trap to notify you.

But it's far from free.

[Smucker]

To all,

We do have ITO set up to page/email alerts out. We also have ISEE set up on all machines for HP.

We need a escalation facility to page/email then re-send until acknowledged orn escalate to another level (user) problems that are critical.

The problems lay be network, application, hardware OS on (HP-UX, Windows and linux)... anything we choose to monitor

None of the above (ISEE or ITO/sendmail) fit all the criteria required.