Please Report Forums Issues - May 2003

[Frank Slootweg]

Luciano *and* others,

Regarding the lack of busy/ready status when posting:

Assuming you use Internet Explorer:

IE has a Status bar (View -> Status Bar) at the bottom. When quiet, it has 5 fields, a long one, three short ones and another one.

When you post (i.e. click on the "-> SUBMIT" button) and it 'sticks', you will very shortly see a blue field on the right part of the long field. That means that your browser has processed the SUBMIT request and you just have to wait. Do *not* click SUBMIT again. If you doubt that your posting worked, then do: New window (Ctrl+N), Back (Alt+back_arrow) and Refresh (F5).

I hope this helps.

[Berlene Herren]

Error processing SSI file '/cm/QuestionAnswerContent/1,11870,LoggedIn!0xe5185ec05a7ad711abdc0090277a778c!0!1!0!1!1,00.html'
Same here, so you are not alone :-)

Berlene

[Pete Randall]

Dan,

Things are getting weirder by the minute this morning.

First, I had that SSI error on the question that I simply could not open.

Now Robert Menefee has a question with two 10 point responses but no rabbit shows.

A little while ago, I tried to click on a profile and got "document contains no data".

And of course, things are slowing down, too.


Pete

[Pete Randall]

Dan,

Sorry - the URL for Robert Menefee's question is:

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x241a5ec05a7ad711abdc0090277a778c,00.html


Pete

[John Collier]

Dan,

I know you have people on here talking about the way the site slows down on a regular basis, but this morning was the worst I have seen. It even prompted me to call the regular customer support number for assistance.

Attached is a screen shot with the time in the lower right hand corner. Please remember that my time zone is Central USA.

Are you guys making any forward progress on this issue as of yet?

[Shannon Petry]

I have been getting alot of flat out disconnects. I submit, then the network appears to die. Yesterday, I was getting 100016 errors (server not found) after pressing submit. To my dismay, I tripple posted on 1 question, and double posted on another. My initial thought was that it was my proxy, but bypassing the proxy gave the same results.

Regards,
Shannon

[Steven E. Protter]

I think its important for you to know this.

While submitting points, I got impatient. Thus my profile now shows two more points assignments than responses.

A nice place to be if it were only true. Perhaps this can provide insite in to what happened and how to prevent it.

Any chance I can get someone to tweak my profile? I'd also like my last three posts to successes to be removed. Just don't take away any points!

You must have a tough job with the way things are running lately. We still like you. A lot.

SEP

[Pete Randall]

Dan,

I thought response was getting better for a while there, maybe around 12:30 to 1:00 PM EDT, but it's gone completely out the window now.

It took 703 seconds to reload the home page, 541 to open the Issues thread, and 198 to open the reply window.


Pete

[Kimberly Ann]

Hi all, I've been monitoring the site all morning and have found performance to be great at times (like now) and very poor at others. We're isolating things and find the server-database connections are nice and fast. It may come down to a network issue, so Shannon thanks for the info. Standby.

-Dan

[Jasper Verweij]

Dan,

Matthew Wright (http://forums.itrc.hp.com/cm/UserProfile/1,,CA963206!1,00.html) has hitted too much submit-button. Result: creating multiple times the same topic. COuld you delete non-used topics, please.

The only correct one is:
http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x9b1b5ec05a7ad711abdc0090277a778c,00.html

See also http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0xb41b5ec05a7ad711abdc0090277a778c,00.html

Jasper

[Jasper Verweij]

Oops, now I have done the same, sorry Dan.

Could you remove the following messages, please:
http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0xcd1d5ec05a7ad711abdc0090277a778c,00.html
http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0xcc1d5ec05a7ad711abdc0090277a778c,00.html
http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0xca1d5ec05a7ad711abdc0090277a778c,00.html

Correct one:
http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0xd21d5ec05a7ad711abdc0090277a778c,00.html

Assigning points works also only the second time...

Jasper

[Inge Heijnen]

Hi Everyone,
Anyone wants a\knows of 'forum-search'?
I mean a search option in the forum you're in?
Maybe I'm not looking close enough but it would help me.
bye
Inge

[Pete Randall]

Inge,

The Search button is located at the top left of the page, under the HP logo. Click it and you'll be presented with a "Search Selection" page. Enter your search keyword, click one of the "selection criteria", then choose where you want to "Search In" (i.e. click ITRC forums). You can also choose output options like results per page, filter options, sort by options. Then click the "->Search" button and away you go.

Be warned, the search does not always work as well as one might hope and it can take some deal of effort to find what you want but be patient and you will be rewarded.


Pete

[V. Nyga]

Hi Dan,

I got a 'connection is reset by the opposite side' 10 min. before now. Is it possible?
Or is our proxy server spinning?

It is M*# like yours.

Volkmar

[Cheryl Griffin]

All advertised duplicate posts have been removed.

[Pete Randall]

Dan,

As of approximately 11:15AM EDT, response time has hit the fan (again). 486 seconds to reload the main page, 409 to open the Issues thread, and *only* 96 to open the reply.


Pete

[Steven E. Protter]

Right now, at this moment in time for the past half hour at least itrc perormance isn't just bad, its unacceptable.

I'm trying to work a support case and getting five minute delays on clicks.

Yahoo and others are just fine, validating my connection.

SEP

[Umapathy S]

Dan,
Couldnt even go the main page of forums from 16:15-16:55 BST today. The browser was going for a long nap without any error messages.

thanks,
Umapathy

[Sachin Patel]

Dan at 11:00 CST looks like forum is hang. can't do anything. I means virtually hang.

Sachin

[Steven E. Protter]

Dan,

I must apologize for my crankiness.

I know you are forums and not itrc overall, and it wasn't right to be cranky.

The speed situation has improved a great deal the last half hour, my support case is being worked and all is reasonable.

Could I be causing problems. I'm logged ini with a few IE 5.5 sessions and one mozilla 1.2 session running on HP-UX. Could that be confusing things for itrc with multiple logins?

SEP

[Kimberly Ann]

Thanks for the feedback on performance.

Steven, the past hour performance was not great, so it was likely the ITRC side. I usually have multiple browsers open at one time, but its always the same browser (not different types). I don't think having IE and Mozilla open is a problem, but I have nothing to back that up.

Thanks,
Dan

[Geoff Wild]

It took me 20 minutes to get to this page (sign in, select forums, select HP-UX, select this post, select reply.....)

Time to reboot the NT box!!! :)

Rgds...Geoff

[Kimberly Ann]

All boxes refreshed...and we are still working on the performance problem.

Thanks,
Dan

[Inge Heijnen]

Answer for Pete,
In respond to search
Know of the 'big'search, but I want a simple search that focusses on the forum you're in not the hp-whole-site whit some selection posibilities.
bye
inge

[Vim_1]

Dan

Recently i joined this forum. With full enthusiasm, i clicked on Reply in a thread to reply. It took me to "Edit my profile" page. I submitted that page and found myself back in the same posting. Again i clicked on the Reply which took me to the "reply to message" page.

So my point is new joinees might have gone through this page while joining this forum itself. Why do you need to mandate this page on the first reply ?

Just a suggestion :)

Cheers
Vim