Please Submit Your ITRC Forums Issues for November 2002

[Kimberly Ann]

Hi Everyone,

Please report any issues you encounter while using the forums during the month of November. As usual, this thread is ongoing and designed to capture your helpful feedback!

If reporting errors, please include URLs from your browser associated with error messages, and please include the date and time the errors occur.

You can also post your forums **successes** for November at:
http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x62575c7609e9d61190050090279cd0f9,00.html

Thanks go to all of you who have submitted your past and current feedback!

Best regards,
Dan
ITRC Forums Manager

[Pete Randall]

Greetings Dan,

Just to start this thread off on the right note, I'll touch on a couple of standard complaints and add a confirmation of another:

1) Sslloooowww this morning (but at least I can get in and respond - that's better).

2) The search engine (which I had hoped was fixed) was unable to find this thread, or any other, with a boolean search on +issues +november.

3) Then there's the timing issue. I'd seen people mention it but hadn't really witnessed it myself until this morning. In this thread
http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x875d5c7609e9d61190050090279cd0f9,00.html
both Marty and Ken had already responded before I even started, yet my response ended up being 2 minutes ahead of their's, with a time stamp that was a good five minutes ahead of my workstation's NTP synchronised clock.

Happy Thanksgiving,
Pete

[H.Merijn Brand (procura]

I'll add a positive note. Though indeed rather slow, I'm using Phoenix as a browser today (still comparing a lot of browsers), and I didn't get a single 404 or retransmit.

[Chris Wilshaw]

Yet another time discrepancy;

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x675e5c7609e9d61190050090279cd0f9,00.html

[John Payne_2]

Hey Dan,

This may have been asked before, but when you move questions to other places, can you either link straight to the question or something? Sometimes it is kind of difficult to find 'those that have been moved.'

Thanks

John

[James R. Ferguson · Accepted solution]

Hi Dan:

I am positive that the servers hosting this Forum are NOT synchronized to a valid time source. This is an elementary, fundamental requirement of any setup. Based on a post I just sumbitted, I'd make the time difference to be about 5-6 minutes slow. I am submitting this at 1108 EST and I am syncrhonized to the US Naval Observatory as my external source.

Regards!

...JRF...

[Ken Hubnik_2]

When replying it seems to take a long time to get the confirmation back.

[John Poff]

Hi Dan,

I'm getting 404 errors when I try to use the Search. Been happening from about 14:55 EST through 15:00 EST.

JP

[Cheryl Griffin]

This is a confirmation of what is mentioned above: I posted to a thread and my response was date/timestamped 2 minutes older than an existing post, yet my post was displayed first (out of order).

Cheryl

[John Poff]

Hi,

I can confirm what Cheryl is reporting in her issue. I saw the thread she mentions, and the first time I saw it her response was listed first followed by one from S.K. Chan. I looked at the thread again a couple of minutes later and their replies were reversed.

I live in the middle of NASCAR racing country, and those kinds of timing/finishing problems would cause major problems around here! :)

JP

[Ken Hubnik_2]

It's 11/5/02 at 2:44 CST and the response is really really bad. Any known problems.

[Ron Kinner]

Did anyone at HP consider that when they added all of Compaq's users to the forum that they might need a few more machines and just maybe a little more bandwidth?

Ron

[BFA6]

Hi Dan,

For the last few days I haven't been receiving e-mail notifications of new questions.

Regards,

Hilary

[H.Merijn Brand (procura]

Today I'm using Opera again, and getting 404's on replies on a regular basis again. In thread http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x675b5c7609e9d61190050090279cd0f9,00.html my browser crashed on a reply, and I didn't see it on restart, so when I got all running again, I reposted the answer, and now they both appeared. Blame me, not the ITRC, but still strange

[Pete Randall]

Hi Dan,

I've noticed that the number of "questions moved" seems to have increased lately. With the performance problems (slowness) of late, it's getting really annoying to click on a question, only to find that it's been moved somewhere else. Then you click on that, and it takes a while to get to the category, then you have to find the question, then you have to open the question. And, after all that, you still have to find your way back.

I really think there's a little too much zeal displayed by the "movers". Just because a question mentions Glance, it doesn't necessarily have to go to the OpenView forum. Just because a question mentions a server model, it doesn't have to go to the server forum. I know it's a judgement call, but I think judgements could be a darn site less stringent.

And, it would also be a huge help if the "moved" link took you directly to the question instead of the forum.

Pete

[Keely Jackson]

Hi Dan

Things seem generally slow and have done for the last few days. Today again problems with the search engine - 0 results found.

Cheers
Keely

[Cheryl Griffin]

Pete,
I understand your point but also consider that when user's post only to the "servers" section, they may not know that there is another forum that is more applicable.

So moving a post does 2 things:
* puts the person in contact with the group that is more able to resolve their issue

* introduces the user to other places on the forum where they may be able to see related questions or even the same question being posted.

With the enhancement that has been requested, to somehow mark or show which messages have moved, this issue may be less of a problem in the future.

Cheryl

[Pete Randall]

Cheryl,

I understand your point as well, but consider this post that just happened to mention the hardware platform:

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0xabd5cdec06f1d61190050090279cd0f9,00.html

The post got trundled off to the servers forum. However, if you look at the answers - it really had nothing to do with the platform, it was a question concerning how to use available commands/utilities to find information on memory configuration.

Pete

[Kimberly Ann]

Hi All,

Thanks for all your great feedback. I have been reading your messages as they appear and have been working with the support teams (and developer team).

The search is being investigated to determine why things are occurring as you have reported. The timing issue is also being actively looked into -- and I've forwarded Jim's comments to the support team contact.

Regarding the increase in users due to the new Compaq areas, we did an indepth evaluation prior to the migration and determined capacity was not an issue with the existing infrastructure. Nonetheless, we have already added an additional server with double the capacity and are working to add another within the next couple of weeks!

Regarding Pete's comment about the redirect link, this is on the list of enhancements to get done...in the meantime, I'll remind the moderators to be prudent when deciding to move messages.

Thanks again for your feedback....

-Dan

[Keely Jackson]

Hi Dan

Still having problems with the search, sometimes finds something sometimes doesn't. Results are even disappearing after clicking on the 'back' button.

Possibly I've missed this discussion along the way, but how come the search results list is always limited to 50? Any chance this could be extended.

Cheers
Keely

[V. Nyga]

Hi Dan,

always I do a reload of a forum page or a question page I am landing in the middle of the page. But if I reload a forum page I want to see the new questions at the top.
Is this a problem of my explorer (I use Netscape)?
Or how can this affect?

Regards
Volkmar

[Pete Randall]

Volkmar,

Yes, that's a peculiarity of Netscape. If you're at the very top of the page and reload, it will bring you back to the top. If you're any lower on the page, it comes back in the middle somewhere. I haven't tried this with the later version of Netscape (I'm still running 4.79) so I can't say other than that.

Pete

[H.Merijn Brand (procura]

Yesterday I got soooooo many 404's that I was surprised today that the forum was accessable at all :/

So far so good today.

Still 404's on every first attempt to post, but I /think/ that is a browser issue (I'm not allowed to give you more detail (yet), sorry)

[H.Merijn Brand (procura]

Brainstorm thought. Is there, or can there be, a dummy/test thread for browser testing issues? Like, "messages posted here are automatically destroyed in 5 minutes".

I see browser issues many times as ITRC issues posted here, which can be OS related, java related, or browser related issues. If I can use all my 9 browsers to post a message to the automagically disappearing thread, I can spot the differences.

No wish, just a thought. Shoot it down if you think it's inappropriate.

[Bill McNAMARA_1]

I'm keep getting logged out when going to the search.

The login then goes to the us site. when trying to login to the us site, I'm get the familiar error, it then proposes to go to the europeansite (all one word - and in french) but whn I click, I get the same error:

the url left is the following;
http://us-support3.external.hp.com/login/bin/doc.pl/screen=loginServiceLoginForm/

so seems I can't do a search today..

Later,
Bill