Problem installing PCI B5509A 10/100BT lan card

[Barbara Kingston_1]

1. The lights on the card are all off.
2. Cannot see the new card in SAM
3. ioscan lists card as 8/0/2/0 unknown PCI(10110019)--2
4. Installed Patches PHCO_9993, PHCO_10947, and PHNE_14633.

Installed software first, then card, then patches.

HELP!! What more can I do???

[Sajid_1]

hello,

why the lights are off? Did you connect the NIC/cable to network? Did you try removing the software and install it again?

[Sajid_1]

hello,

Anothe thing to check is the 'btlan5' driver in the kernel. Did you add that? Also I think this lan card is supported only on - A class and B/C/J class systems.

gl,

[Barbara Kingston_1]

How do I install driver? I am not too familiar with HP systems. Please forgive my ignorance.

[Sajid_1]

hello,

When you install the software for the specific NIC, it will add the driver to the kernel. For finding out the installed drivers, issue:
# ioscan -fkC lan

Check the output for drivers - dtlan5, btlan3 etc

[Barbara Kingston_1]

When I ran the ioscan -fkC lan
It showed btlan3, that is the driver that the onboard lan device uses. Would I need to install another instance of it? The onboard lan card failed, this is why I am installing a new one. Do you think I should disable the onboard lan and if so how? I tried disabling in the SAM but whenever I reboot the system it reappears.

[Sajid_1]

Hi again,

Did you install any new software for the new network card? When you purchase this NIC, it will come with an auth. code that will open the software on your CD set and you need to install that on the server. Once installed, you will be able to see the new card as CLAIMED. You can then use SAM for configuring the card.

Regarding the other failed card, you should atleast have one card working on the system. Replace the board if possible, OR you will be able to disable/remove the entries from the system once you have the new card working

[Sajid_1]

hi again,

You can always check the system kernel drivers from SAM too. SAM-Kernel Configuration-drivers. This will list you all drivers and their states (enable/disbaled) on the system. Check for the btlan5 driver and add if not present.

gl,

[James R. Ferguson]

Hi Barbara:

The settings for LAN cards are dependent upon the type of LAN card. Use 'ioscan -kfnC lan' and match the type of card with this reference:

http://techsolutions.hp.com/fe/configs.html#config_files

The driver name needs to be added to the kernel. This is easily done via SAM. Launch SAM to add the driver and regenerate the kernel (and reboot, of course).

Regards!

...JRF...

[Sachin Patel]

Check this two thread

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x552818276953d61190040090279cd0f9,00.html

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x1f228f960573d611abdb0090277a778c,00.html

Sachin

[melvyn burnard]

As an aside, the patches you list are SOOOO OLLLDDD!

You should load the latest patches and all the dependencies.

[Barbara Kingston_1]

Along with the card the package contained instructions for installing. I installed the patches which were recommended and required.

I don't see anywhere in the instructions or release notes which has an auth. code for driver installation.

I don't understand what you mean about classes?
"Also I think this lan card is supported only on - A class and B/C/J class systems. "
The machine is a B132L. When I ordered it from HP I gave them the machine type, and the S/N.

I am going to try some of the things you recommended this morning, I will let you know how it turns out.

Thank you for the input.

Brenda

[Sajid_1]

Hi again:
a) I meant, this NIC is supported on A 'class' server, B, C and J 'class' workstations. You do have a B class workstation as you said and so don't worry about that now.

b) If installed the driver software for the NIC, then don't worry about the codes. Normally HP gives a key code for protected software.

c) As mentioned, install the latest patches. When you select the patch download page, it will give you an option to select the latest patches or the most recommended patch. Select that and install it's dependencies too.

gl