Problem with my dvd-rom on hpux

[kader_2]

Periodically, I receive a message from the event monitor/HPUX 11.11. the message is an attachetment.

I do an

#ioscan -fnC disk

and it shows this line

disk 0 8/16/5.2.0 sdisk CLAIMED DEVICE HP DVD-ROM 305
/dev/dsk/c0t2d0 /dev/rdsk/c0t2d0

I need to understand what is the problem with my dvd-rom

Thanks
Kader

[Steven E. Protter]

Shalom Kader,

I think the message is probably bogus, at least as far as what it recommends. If your device shipped with our system its not likely there is a driver problem.

I'd have the latest Hardware Enablement patches in anyway, but more than likely there is a physical problem with the device.

I suggest testing it with mstm or cstm or xstm and seeing if there is a detectable problem.

Lastly, if it works, you might want to just use it until it dies. That depends on your tolerance for how long it will take to get HP out to replace it.

SEP

[Raj D.]

Hi Kader ,

Have you checked your DVD drive , thats its reading correctly.

Also check with cstm ( #/usr/bin/cstm ) for any error.

Hth,
Raj.

[Sยภเl Kย๓คг]

Hi,
Can u clarify, From when are u getting this errors, when was this dvd rom got installed. Do u have the HWEnable patches installed. Is the drive working now, I mean able to read disks or not. WHat's ur machine model no?. How often do u get this error?

Regards,
Sunil

[Adisuria Wangsadinata_1]

Hi,

Did you test to mount & read the CD/DVD (eg. HP-UX Application CD), to make sure your DVD-ROM working properly ?

If you dont have any problem with the test above, it looks like the message is a bogus message.

I saw your STM version is quite old (ver. A.23.00). I refer you to update the OnlineDiagnostics (which STM software included in this) to the latest one (Dec 2004 with ver A.45.00) and also update the HWEnablement patch bundle.

Hope this information can help you.

Cheers,
AW

[kader_2]

Hi everyone

Thank you for your answers.

I have done some tests on my dvd-rom.

I have mounted a cdrom and I can read correctly what is in the cdrom.

I have checked also my dvdrom with mstm and the results are in the file on attachement.

So, someone asked me if the HWEnable patches installed ? really, I don't know how to do it ?

here is informations about my hp system

hewlett Packard 9000 A class
Product number : A5183A
Model : A180C

With external HP DVD-ROM

Product number : C4314A

thanks a lot

Kader

[Sยภเl Kย๓คг]

Hi,

Which is the OS version. You can get the version of the "HWEnable" Patch by
#swlist|grep "HWEnable" ...
HWEnable11i B.11.11.0412.5 Hardware Enablement Patches for HP-UX 11i v1, December 2004

Or else u can use 'swlist -l patch' to display all patches that is installed in your machine. I prefer u to to use the first one, which i have mentined.

Well this is an external drive, so you need to do some basic checks before digging more deep.

1. Check the SCSI terminator at both DVD drive and PCI card side. Remove it and refix it, ensure that the dvd rom is powered off before doing the same.
2. Check the cable connectivites and refix it .
3. Check the controller in which the DVD is connected( I mean interface).
4. At last, if the dvd drive a latest one, better download latest release of HWEnable patch and install. Post o/p of #swlist|grep "HWEnable" and uname -a

Regards,
Sunil

[kader_2]

Hi

here is the results of the two following commands :swlist and uname -a


goldorak#
goldorak#
goldorak#swlist|grep "HWEnable"
goldorak#uname -a
HP-UX goldorak B.11.11 U 9000/800 2006990962 unlimited-user license
goldorak#

Kader

[Sยภเl Kย๓คг]

Hi,

Download and install the latest HWEnable11i Hardware Enablement Patch bundle.

Regards,
Sunil