Report forums issues! [1/2]

[laurent pitoiset_1]

Hi all,

Please post replies to this message to let me know of the issues you experienced using the HP forums. I heard about SSI errors, performance issues, javascript errors,.. I would like to get a clearer picture of what is happening today, so that we know where to concentrate our efforts.

Help me keep our developers busy!

thanks in advance

Laurent
Forums admin

[Victor BERRIDGE]

Hi,
the last SSi error was 2 weeks ago, I still get error 404 from time to time...

Good luck

Victor

[Rita C Workman]

Hi Larent,

Yesterday, I kept getting that nice big 404 I think it says unable to open. But if I was patient and kept retrying, eventually (after 4 or 5 trys) I usually got the post.

Rita

[paul courry]

On 3/7/01 at 8:44 am et I got an SSI error trying to get into the main forum page. The error was

Error processing SSI file
'/cm/HomeContent/1,1151,unknown,00.html'

[John Bolene]

Last week I was getting an unable to login message for a few hours.
The onlt problems I have lately is slowness, and it seems that half the time is taken just loading the top bar images.

[John Bolene]

Last week I was getting an unable to login message for a few hours.
The onlt problems I have lately is slowness, and it seems that half the time is taken just loading the top bar images.

And I just got a 404 trying to send this reply.

[Marcel Boon]

Hi,

When I tried to call my bookmark:
http://forums.itrc.hp.com/cm/
I'm getting the next error:
Error processing SSI file '/cm/HomeContent/1,1151,,00.html'

Not always, sometimes. a few minutes ago.

Marcel

[Mark Mitchell]

I have noticed a large improvement in responce time. The whole site seems to be running better.

[Rick Garland]

SSI errors is the primary problem I am experiencing at this time. Do wish it could it could go faster though. The look and feel I think is better but I do miss the speed from the older format of the forums.

[Wessel Baptist]

Hi,

no errors at all!

[Mark Vollmers]

Hi-

When I log on, the screen changes and I lose the links and all the stuff on the left side of the screen. I also lose the header links and graphics. The only link area I still have is the "useful links" area; the rest are all gone. It also looks like the font size goes up a few points. I have to change screens (go back to hp-ux or something) before everything goes back to normal; refreshing will not do anything.

Mark

[Tim Malnati]

It seems that many object retrieval issues still exist. These days the most common problem is 404 not found errors. These seem to be associated with retrieving message threads. Often they can be retrieved after repeated attempts, but not always. It is apparent that the system is sometimes loosing this data. The SSI and no data in page errors are still common though (usually in listing pages and other common object pages).

There has been some improvement when you compare it to the conditions that we were experiencing during the last two months of last year. I have recently run into some other websites (non HP) that seem to be experiencing the same sort of errors and they have the same poor response 'feel'. Performing a simple Google search on 'SSI error' shows that these errors have become common. This suggests to me that there is something very wrong with the underlying database engine/webpage technology.

[Richard Darling]

Having the same problem as Mark V. (copied his response below). Other than that there has been siginificant performance improvements in the last month:

When I log on, the screen changes and I lose the links and all the stuff on the left side of the screen. I also lose the header links and graphics. The only link area I still have is the "useful links" area; the rest are all gone. It also looks like the font size goes up a few points. I have to change screens (go back to hp-ux or something) before everything goes back to normal; refreshing will not do anything.

[Alex Glennie]

404 Object Not Found was the first thing I saw when trying to view this thread ! A reload of the site sorted it out.

However these errors seem to have become more apparent since last weekend .... was some work done on the ITRC servers at the weekend .... not much was posted during this period ?

As to the others .... I find them intermittent .... but the 404 has definitley become more regular.

[James R. Ferguson]

Hi Laurent:

I am still experiencing very occasional SSI and '404' errors. They seem to happen when attempting to open a community post -- either a current one, or one returned from a search.

Another very annoying anomoly is the dead link. When an ITRC administrator moves a question in the Forum, leaving the hyperlink that says ?This question has been moved. Click here to view.?, the link cannot be followed.

That is, clicking on the ?here? gives a
404 (file not found) error.

As an example, look at Richard Barr's posts in the Servers (e3000 & 9000) forum:

. ?ps -ef?
. ?Fast Ether Channel?

...BTW, I reported this on 02/13 [ITRC Feedback #769138g]...

On a positive note, most of the problems we've fought through since the November upgrade are gone (thankfully!).

Your solicitation of trouble reports by posting this query is very much appreciated. I'd like to see a formalization of this process, though, and a corollary one, too:

I think we need TWO, new general places from which we can "weave" threads: (1) a New Feature Suggestion (NFS) board whereon the community could post enhancement suggestions for discussion; and (2) a "Field Trouble Report" (FTR) board where known problems are posted BOTH by the Forum CA and by the community at large.

The NFS board would be the input engine for future features. The FTR board would go a long way to eliminating frustration and needless duplication of posts and reports when problems exist that cannot be immediately rectified.

I would suggest that a new Family house both these categories.

Thanks for listening, and again, "welcome aboard"! With warm regards, Jim.

...JRF...

[James A. Donovan]

OK, this is a bigger issue than getting an SSI error. You need to implement an anti-virus scanner for the attachements people create on this forum!!

See this thread:

http://forums.itrc.hp.com/cm/QuestionAnswer/1,1150,0x8c6ddfe5920fd5118fef0090279cd0f9,00.html

[Subhas R. Reddy]

When I try to log on, I have the same prolem as Mark Vollmers.

[Marcel Boon]

Hi Laurent,

Also today the errors are still there.
I was browsing the hpux forum site and want to
go back to this one:
Error processing SSI file '/cm/HomeContent/1,1151,,00.html'

Hopes it helps again.

Marcel

[Volker Borowski]

Hi Laurent,

I login through the europe-site, which reports a syntax error every time on page
http://europe-support.external.hp.com/login/bin/doc.pl/screen=loginServiceLoginForm/sid=e9b040ce135bb837d0?Service=ESTAFF
It does not affect functionality, but still reports errors (';' missing) either at line 808 col 5 or line 853 col 5.

BTW, you should update the notification footers, as you are the one in charge now :-).
You are doing a great job with this forum.

Volker

[Alexander M. Ermes]

Hi Laurent.
Had a ssi error this morning when i tried to access the ITRC server.
The 404 Object not found still appears from time to time, but this seems to be a performance problem on your server site.
If i try it several times, i usually get through. Is the new program for the ITRC server in place now or is it being replaced piece by piece ?
Rgds
Alexander M. Ermes

[melvyn burnard]

In the Workstations forum, Tim Malnati has spotted an error in the links section:

workstations (hp visualize) - categories: /cm/CategoryHome/1,1147,243,00.html general hp-ux based Linux based Windows based

There appears to be an invalid link listed:
/cm/CategoryHome/1,1147,243,00.html

[Stefan Schulz]

Hello,

i got a 404 Error today which was resolved by hitting reload. SSi Errors have become pretty seldom, the last one i remember is several days ago.

Other than the 404 the SSI error needs often more than one reload.

[Tom Danzig]

Got a SSI error about 2 weeks ago. Very few and far between though.

[Rita C Workman]

Hi Larent,

A couple 404 and SCSI errors, but that's not my reason for this posting.
I am the one who got hit by that virus. Seems they have not gotten the approval to put new upgrades to the PC's for virus-protection here, just the servers.
(I work for govt...and it takes forever to get anything approved and done..our NT/PC guy is stuck !) So now my PC is/will propogate this virus....at least for MSWord docs I'm told. Needless to say I will not be using MSWord for awhile now.
..But my point is .. anything you folks could do to prevent allowing viruses to travel through the site would really be helpful...

...cough cough...excuse me, I must have caught a virus...ha ha

Thanks,
Rita

[Shannon Petry]

Using Netscape 6.0, I can never assign points! (STILL) I reported this back in december I think, and several times after.
Because of speed I usually have two browser windows open. 1 to read, and the other to post, or get the the next page of posts, etc....
It seems like I get the most error404's if I do anything too quickly between the two windows. I.E. post in window1, and go to next page in window2.

Thanks for the interest in fixing it! :)

Regards,
Shannon