swinstall suspended when installing OnlineDiag

[joseph morrison_3]

Hi

I recently tried to install Online Diagnostics from a depot that I downloaded from software.hp.com.The installation failed and now I cannot install it-even from the Support Plus CD's.I've tried different versions, but I get the same error:
.
.
Could not access remote file XXX in software item XXX due to an internal error on the remote system.Installation gets suspended.
See attached swagent.log.

Please help.

[Steven E. Protter]

Quick Take:

/sbin/init.d/swagentd stop
/sbin/init.d/swagentd start

If that doesn't work how about booting the box.

Looks like the install is still hung.

If this install is off an NFS mount, make sure that server is still responding.

SEP

[Robert-Jan Goossens]

Hi,

Check below link,
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=357806

Check if you have a file called .sdkey in /var/adm/sw/ if you have remove it and restart the swagents.

Hope this helps,
Robert-Jan

[joseph morrison_3]

Hi

Thanks for your responses.
1.I have tried restarting swagentd and rebooting.
2. The .sdkey file does not exist in /var/adm/sw.

I am still getting the same error during installation.I'm installing from Support Plus CD.

I have noticed the following in swlist output:

Contrib-Tools.CONTRIB corrupt
Contrib-Tools.PDCINFO corrupt

Could this be part of the problem and how could I fix it?

[Sridhar Bhaskarla]

Hi,

Make sure the issue is with OnlineDiag but not swinstall/swagent process.

To verify it, try to install something from any depots that does not affect your system. If it goes well, then you can stop suspecting your swagentd.

Then 'swremove' OnlineDiag and then install it and see if helps.

-Sri

[joseph morrison_3]

Hi

I managed to install Perl successfully.I've tried swremove "OnlineDiag" several times.The software gets removed successfully, but then I get the same error when I try to reinstall.

Is this problem related to STM or its dependencies?

[John Carr_2]

Joseph

what server do you have and what operating system version also which support CD number ?

:-) John.

[Robert-Jan Goossens · Accepted solution]

Joseph,

The error " due to an internal error on the remote system " indicates that there is a hostname problem.

Check your /etc/hosts file for duplicated host names, ip-adressess and

1xx.x.x.48 your_server_name
127.0.0.1 localhost loopback

# nslookup your_server_name

Hope this helps,
Robert-Jan

[joseph morrison_3]

YES!

You were right.I copied /etc/hosts, nsswitch.conf and resolv.conf over from a working server -problem solved!Installation completed successfully.The Perl installation I did earlier was from a remote host-that's probably why it worked.

I must have missed the error in /etc/hosts the first time round.Many thanks everybody.

Points all round :)