Hi Jon,
Try these steps to Hard reset the laptop.
1. Remove AC Adapter Connection, Remove the Battery of the computer.
2. Now turn the notebook Upside down and then you can find a small hole where 'RESET' is written next to it.
3. Please use a Paper Clip or a pencil and insert it into the hole and hold it for 30 seconds and then leave the notebook for a minute.
4. Now insert the battery, connect the AC Adapter and switch on the notebook.
Ramesh Pakkath.
Nothing is "imPOSSIBLE"