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тАО12-06-2002 06:34 PM
тАО12-06-2002 06:34 PM
Recovery/System Disks
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тАО12-19-2002 10:28 PM
тАО12-19-2002 10:28 PM
Re: Recovery/System Disks
I'd like to give an assist if I could. I'd like to ask what "instructions to do something", What is it you are trying to to do that gives you instructions to do something? (. . . if you could be a little more specific). Douglas William
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тАО12-24-2002 03:29 AM
тАО12-24-2002 03:29 AM
Re: Recovery/System Disks
http://h20015.www2.hp.com/en/document.jhtml?lc=en&docName=bph07145
Goodluck
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тАО12-24-2002 08:43 AM
тАО12-24-2002 08:43 AM
Re: Recovery/System Disks
why can't HP provide a direct solution to problems rather than requiring that the User "Recover" the system back to factory defaults.
I can see both sides....
From the End-User side:
You can't fix my problem. Fine... I've gone through the recovery, now I have to re-load all of my other software programs AGAIN.
From a support provider viewpoint:
How does a large company provide "quality" support to a world-wide User base, while keeping their costs at a minimum. Pat of that is to never chase a problem too long. If you can't find a solution within the HP or MS knowledge bases, recover the system back to a known working configuration.
HP What's your viewpoint?
Jon
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тАО12-25-2002 09:04 AM
тАО12-25-2002 09:04 AM
Re: Recovery/System Disks
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тАО12-27-2002 12:41 PM
тАО12-27-2002 12:41 PM
Re: Recovery/System Disks
CJohnson