Unable to log in to active chat

[Alps Mathews]

I don't why I am unable to log in to active chat despite filling the correct product number and serial number of my desltop pc? I am having HP dx 2280 Microtower II Base DT PC

[Ron Silver_1]

Have you set up the required account inforamtion? This is the user support forum. We are other users like you. You may want to post on this site as well. http://forums13.itrc.hp.com/service/forums/bizsupport/categoryhome.do?categoryId=433

[zhanggr]

1. The "active chat" is apart of ISPE(Instant Support Professional Edition).

2. And a parts of HP desktop product number and serials number in some country like China could not be supported by the Database of ISPE. - It's so sad!