PCM+ Alert Help

[BBI]

Hi,

i'm using PCM+ 3.2 to monitor switches and a wireless controller (MSM760).
i would like to be alerted when certain things occur, like an AP dropping off the network.
so far i haven't been able to work out the best way to do this, so wondered if anyone had some helpful tips?

it looks like it would need to be done with policy manager, but thus far my attempts have failed.

thanks in advance

Simon

P.S. his thread has been moved from Communications, Wireless (Legacy ITRC forum) to Network Management > PCM. - Hp Forum Modertor

[cenk sasmaztin]

hi Simon
when ap down on your controller (unable connection existing ap)

can you see any sys log on MSM controller

[BBI]

Hi, thanks for the response.

i've just had a look, and it doesn't look like there are any messages.

should i work towards getting syslog messages to PCM first?
thanks

[cenk sasmaztin]

you must see sys log message on controller
(when existing ap disconnect on controller)


please check and say me result

[cenk sasmaztin]

after your controller must be set remote system log server

under the status tab.
your remote syslog server must be PCM server

in this way all syslog message go MSM controller to PCM server


please test

[cenk sasmaztin]

if can take syslog message on MSM controller

we can create policy

[BBI]

Okay,

i can see syslog messages when the AP comes back on, but not when it goes off.
i get messages in the event log when the AP goes off and on, so can these be used?

i'll try and get the syslog going too, but at the moment i see no messages related to the AP going off.

[cenk sasmaztin]

very bad :(

we may be use come back access point controller connection but you don't see access point down your network


what is software version controller

[BBI]

Okay, progress.

there is a series of messages when the AP goes off, which contain the phrase "No route to host"

i can also see these on PCM now :)

just edited my policy to look for messages from the controller which contain "No route to host"

will now go and unplug my test AP again and see what happens.....

[cenk sasmaztin]

great...!

"No route to host" message can generate policy action ...

[BBI]

Hmmm,

well i setup 2 policies, 1 for offline 1 for online, and no alerts.

i tried using the wireless controller MSM760 device as the source for the policy. when this didn't work i added All Devices, but this still didn't work.

is there a special way i need to get the policy manager to reference the syslog messages?

thanks again

[cenk sasmaztin]

you must create alert and action for policy

alert by trigger policy

fristly create alert

clik
alert source as event source*****

alert filter ******
equal to informational
contains *****
"No route host"(syslog message key word

secontly action

for example popup action or send email


and create policy

[Jens Egger]

Hi Simon,

I need make a correction to Cenk's messages. PCM Policy Manager does not act on Syslog messages, but only on SNMP v1/v2c traps. So please program the MSM 760 to send traps (additionally) to PCM by using community name public.

Regards


Jens

[cenk sasmaztin]

PCM policy able trigger with syslog message

[BBI]

Morning All,

thanks for all the responses.

i now have working alerts :)

i had to get SNMP v2 alerts sent to PCM from the controller (i had previously used v3).

from there i could use the OID for "coDeviceStateChangeNotification" and "Its state is : " to set alerts for disconnected (state 1) and running (state 7).

thanks again