Query: Battery replacement failure

[testmado662]

Hi all,

After battery failure on DL server, replacement battery don't works and always in default. View attached

• Few new batteries was installed
• Before replacement, batteries was tested and worked.

Does somebody encountederd that problem ?

Thanks for Help

[testmado662]

I don't know if attached snpshot can be read. I repost snapshot

[support_s]

System recommended content:

1. Sun Storage Tek Disk Array - Battery Failure Issue How to Determine if a Battery Needs to be Replaced

2. Sun Storage Tek Disk Array - Battery Failure Issue How to Determine if a Battery Needs to be Replaced

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

[testmado662]

Thanks for reply

[TVVJ]

Hello,

You may refer to section "Configuring controller cache" in the HPE Smart Storage Administrator User Guide, page 37 for steps to enable the cache.

Regards,

[Sham82]

Hi,

Since You have already replaced the Battery.

- Please make sure that the Cache, Battery/Capacitor and cable is properly seated. 
- Clean the cache tray to ensure the contact surface are not corroded.

- Battery / Capacitor is selected based on the type of Cache Module populated on the server. Hence please check whether its BBWC or FBWC: ( Make sure you have replaced it with the Crrect Part.)
https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c01682458

- The Cache could be disabled as Battery may not be charged completely.
- Please review the ADU Report > Consolidated Error Report and check whether the Cache is temporarily or permanently disabled. A Permanently disabled message indicates Cache Failure.

- If the Issue is still not fixed , you would need to replace Both Cache and Battery in one go.

This issue needs further diagnosis by the Hardware Support Team. Please call the Level 1 Support Line for Warranty Support and share the ADU Report before replacing any further hardware on the server.
https://www.hpe.com/us/en/contact-hpe.html

Regards,
HPE