FAN DL360 gen10

[Nic0las]

Hi,

How to check the fan model (standard or high speed) in a server DL360 gen10 ?

I'm trying to understand why my server iniate a shutdown with lost only one fan.

Thanks.

[TVVJ]

Hello,

You may refer to section "Fan spare parts" in the HPE ProLiant DL360 Gen10 Server Maintenance and Service Guide for fan spare part information.

Regards,

[Nic0las]

Thanks for your answer, but is there a way to find part number from ilo or RedHat ?

Regards.

[Sebasbin]

Hi,

Kindly refer the below HPE ProLiant DL360 Gen10 Server Maintenance and Service Guide for FAN spare part information.

https://support.hpe.com/hpesc/public/docDisplay?docId=a00115362en_us&page=GUID-BABF39B2-4C90-4CD3-AF92-5A057B6CD65B.html

Server QuickSpecs
https://www.hpe.com/psnow/doc/a00008159enw

HPE ProLiant DL360 Gen10 Server - Spare Parts
https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00018804en_us

HPE ProLiant DL360 Gen10 Server - Option Parts
https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00018803en_us

[Nic0las]

@Sebasbin 

Thanks for your documentation, but how can I check in my server the fan model ?

Is there a command to see the fan model ?

Regards.

[Sebasbin]

Hi,

You need to check the FAN model physically 

[Nic0las]

Hi,

So, when there is an fan failure, the support come with 2 fan model because he need to check physically.

But, if the server iniate a shutdow with one fan failure, the server know the fan model, because according this documentation (http://cdn.cnetcontent.com/51/48/514844a4-bed6-4ffb-a2c9-7656164d9270.pdf page 27), there is shutdown with one higspeed fan failure or two standard fan failure?

Is this correct ?

Thanks

[Sebasbin]

Hi,

Please find the below link for troubleshooting the FAN issues.

https://techlibrary.hpe.com/docs/iss/shared/troubleshoot_gen10/GUID-8CF0FDF5-EE73-4172-BCF2-5D7670007611.html

There are two types of FANs available for the HPE ProLiant DL360 Gen10 Server, standard and high-performance FAN modules.

To check the installed FAN model/part number details, you need to remove the FAN and verify the model and part number(there will be a sticker available in the FAN with spare part number/model details). Or check the purchase/invoice details if part numbers are updated in the documents.

If you are facing any issues with the server, Kindly log a support case for a detailed investigation including log analysis.

[Nic0las]

Hi,

I have already a case with a fan failure. I try to understand why in 2023, the server iniate a shutdown with only one fan failure and 6 fan operational. And the only solution from support, it's to change the fanfailpolicy to "allow operation with fan failures". But this not recommanded, to change this option (It is recommended that you configure the Fan    Failure Policy to the default state of "Shutdown/Halt on Critical Fan Failures.)

Conclusion, we have 7 fan, with high risk to shutdown for only one fan failure