Query: Firmware update – User token USB key required?

[rznr]

Mine looks like this, the ILO port does not work for firmware upgrades. In the back there is also an ILO RJ45 port.

[PaddySwiss]

Thanks. Yes, they are different!

Now it worked, but the trick was to stick in the USB before power on. During the process, the USB stick isn't detected and refreshing doesn't work.

[jdswengr]

I ran into this too, but a few min later it worked.

[ta_user]

I have a brand new Microserver Gen10 plus v2 (v1.60)

I try to update the firmwares using the Intelligent Provisioning (v3.88.6) feature during boot (F10).

The various USB sticks tested are recognized correctly and I have generated the user token multiple times. Before generation of the token, I have registered the server with it's serial number. I have also tried FAT32, exfat and ext3. The token is saved in a file called: "user_token.txt" but I always get the error message:

"Either the user token is invalid or the USB does not contain it."

How can I update the firmwares? I was not able to create a working bootable USB Stick with SPP...

What am I missing?

[Taber Martin]

Sunitha,

This is about as NOT-helpful as you can be.  Is it right, maybe.

This unhelpful response is just like the folks who forgot to test this entire process over ILO.  

You know what, the USB mounting does not work.

Sad.  

[Zeniter]

FYI: in my case, the usb key had to be placed before the server startup (before you run Intelligent Provisioning), otherwise it wouldn't see the txt file (it could see the drive, but not the token file for some reason).

[Yerkin]

I did as instructed, I get this:

[rznr]

Did you check the following things:

• Did you place the usb flash drive before server startup (see post of Zeniter above your post).
• Is the file placed in the root folder?
• Double check the file name.
• Format the usb flash drive with another file system. (Not sure about this one.)
• Try another usb flash drive.

[ljkhlkbljhvgkhg]

i have a solution proposal for you.

use any other server from LITERALLY ANY OTHER MANUFACTURER who doesn't make PITA software.

All the best

[Icera]

Same problem, spending 48 minutes how to get the user_token.txt to the iLO repository.

[jdswengr]

I have not had to run through this proceedure for a while, but what I recall is that the user token in the user_token.txt file is what gives the process permission to proceed.  I think it's verfiying you have support for the updates.  Again, from what I recall, use a FAT32 formatted USB, copy the user_token.txt to the root of the USB.  Use the standard USB, not the one dedciated to iLO.  You *may* have to make sure the boot process as the USB drive first, it *may* default to the USB drive if one is present.

- jd

[Klement]

While creating a TXT File via Windows Explorer windows creates the fileextrension .TXT - but this does not work !!!

You have to use EDIT, then copy the token-key and save it on an usb-stick - and then you get the fileextension .txt !!!!

[protonbob]

This pops up in searches pretty quickly - here are a couple of things that helped with DL380

1.   https://support.hpe.com/hpsc/swd/entitlement-token-service/generate 

2.  Editor can throw in a new line when creating the file  ...  od -a user_token.txt ... to make sure there is no newline and truncate -s -1 user_token.txt ... to remove it.  If you have a newline - will get error "Either the user token is invalid or the USB does not contain it ... "

[cjnslm]

Hi there,

I followed those steps but unfortunatelly it keeps saying there's no token or there's one and its invalid.

I tryed generating several tokens to no avail.

Currently trying to upgrade a DL20 gen11 server.

BR

cjnslm