HDD authentication problem with DL360 Gen10 Server (HDD "Not Authenticated")

[Nazdravi]

HDDs in one bay get marked as "no authenticated". This doesn't depend on the drive nor the carrierframe, but on the bay. The server has current patch level (SPP 2025) and the smart array controller has firmware 7.43. For some reason the HDDs firmware itself maintained HPD1 version. The HDD runs without further problems.

[root@server ~]# ssacli ctrl slot=0 pd all show

HPE Smart Array E208i-a SR Gen10 in Slot 0 (Embedded)

   Array A

      physicaldrive 1I:1:1 (port 1I:box 1:bay 1, SAS HDD, 6 TB, OK)
      physicaldrive 1I:1:2 (port 1I:box 1:bay 2, SAS HDD, 6 TB, OK)
      physicaldrive 1I:1:3 (port 1I:box 1:bay 3, SAS HDD, 6 TB, OK)
      physicaldrive 1I:1:4 (port 1I:box 1:bay 4, SAS HDD, 6 TB, OK)

[root@server ~]# ssacli ctrl slot=0 pd 1I:1:2 show detail

HPE Smart Array E208i-a SR Gen10 in Slot 0 (Embedded)

   Array A

      physicaldrive 1I:1:2
         Port: 1I
         Box: 1
         Bay: 2
         Status: OK
         Drive Type: Data Drive
         Interface Type: SAS
         Size: 6 TB
         Drive exposed to OS: False
         Logical/Physical Block Size: 512/512
         Rotational Speed: 7200
         Firmware Revision: HPD1
         Serial Number: **removed**
         WWID: 5000C50086826EC9
         Model: HP      MB6000JVYYV
         Current Temperature (C): 41
         Maximum Temperature (C): 50
         PHY Count: 2
         PHY Transfer Rate: 12.0Gbps, Unknown
         PHY Physical Link Rate: 12.0Gbps, Unknown
         PHY Maximum Link Rate: 12.0Gbps, 12.0Gbps
         Drive Authentication Status: Not Authenticated. Smart Array will not control drive LEDs.
         Sanitize Erase Supported: True
         Sanitize Estimated Max Erase Time: 11 hour(s), 40 minute(s) 
         Unrestricted Sanitize Supported: True
         Shingled Magnetic Recording Support: None
         Drive Unique ID: 5000C50086826ECB
         Self Encrypting Drive: False

 Any ideas to get this HDD also authenticated? The neighboring HDDs are of the same type and become authenticated "ok".

HPE Smart Array E208i-a SR Gen10 in Slot 0 (Embedded)

   Array A

      physicaldrive 1I:1:1
         Port: 1I
         Box: 1
         Bay: 1
         Status: OK
         Drive Type: Data Drive
         Interface Type: SAS
         Size: 6 TB
         Drive exposed to OS: False
         Logical/Physical Block Size: 512/512
         Rotational Speed: 7200
         Firmware Revision: HPD1
         Serial Number: **removed**
         WWID: 5000C50086832019
         Model: HP      MB6000JVYYV
         Current Temperature (C): 39
         Maximum Temperature (C): 52
         PHY Count: 2
         PHY Transfer Rate: 12.0Gbps, Unknown
         PHY Physical Link Rate: 12.0Gbps, Unknown
         PHY Maximum Link Rate: 12.0Gbps, 12.0Gbps
         Drive Authentication Status: OK
         Carrier Application Version: 11
         Carrier Bootloader Version: 6
         Sanitize Erase Supported: True
         Sanitize Estimated Max Erase Time: 11 hour(s), 40 minute(s) 
         Unrestricted Sanitize Supported: True
         Shingled Magnetic Recording Support: None
         Drive Unique ID: 5000C5008683201B
         Self Encrypting Drive: False

 Kind regards

[Moderator edit: Confidential info erased]

[support_s]

System recommended content:

1. HPE ProLiant DL360 Gen10 Plus Server - Overview

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[BPSingh]

Greetings!

Please re-seat the drive and check if the issue persists.
If the issue persists, please test with a known good drive in the affected bay.

[Nazdravi]

Hi, thanks for your suggestions. But these actions we already tried, e.g. we swapped disks in bays 1 and 2. The error persisted and was still assigned to bay 2, not to the disk.

Kind regards

[BPSingh]

This could be a bay issue. Please collect the AHS logs and log a support ticket to get this investigated further. 

[support_s]

Hello,

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