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тАО02-10-2010 11:44 AM
тАО02-10-2010 11:44 AM
Anyway we frequently receive Error 1717 and 1784 in Lights Out only for the SATA drives and then lose connection to them in VMWare at times. All the fans are running (even turned them up to maximum in BIOS) and the hard drives are never even warm to the touch.
I'm thinking this is an issue with a false positive error... The drives are Seagate ST9500420AS drives.
Any ideas?
Thanks,
-Chad
Solved! Go to Solution.
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тАО02-10-2010 12:06 PM
тАО02-10-2010 12:06 PM
Re: HP DL370 G6 Overheated SATA Drives
please attach ADU report to find the root cause of the failure
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тАО02-10-2010 01:37 PM
тАО02-10-2010 01:37 PM
Re: HP DL370 G6 Overheated SATA Drives
-Chad
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тАО02-10-2010 01:41 PM
тАО02-10-2010 01:41 PM
Re: HP DL370 G6 Overheated SATA Drives
....
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тАО02-12-2010 12:49 PM
тАО02-12-2010 12:49 PM
Re: HP DL370 G6 Overheated SATA Drives
-Chad
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тАО02-12-2010 01:09 PM
тАО02-12-2010 01:09 PM
Re: HP DL370 G6 Overheated SATA Drives
-Chad
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тАО02-17-2010 11:42 PM
тАО02-17-2010 11:42 PM
Re: HP DL370 G6 Overheated SATA Drives
System and controller card firmware version ?
The following steps to control:
POST Error: 1717-Slot z Drive Array Controller - Disk Drive(s) Reporting OVERHEATED Condition
Possible Cause: The array drives listed in this message are currently in an overheated state.
Action: Action: Check the fans and be sure the air flows over the drive. Install the access panel, if removed.
and;
POST Error: 1784-Slot X Array Controller is in lock-up state due to a hardware configuration failure. (Controller is disabled until this issue is resolved.)
Possible Cause: One or more hardware subsystems failed to initialize properly.
Action: Reboot the server. If the issue still exists and a cache memory module is attached to the controller, replace the cache memory module and reboot the server.
Regards.
Erdogan.
No support by private messages. Please ask the forum!
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тАО02-26-2010 02:26 PM
тАО02-26-2010 02:26 PM
Re: HP DL370 G6 Overheated SATA Drives
Initially with the same Seagate Momentus 7200.4 drives (only the 320Gb version) that Chad is trying to use.
Suspecting an unusual incompatability I switched to Hitachi HTS5450509A300 500Gb drive but have exactly the same problem with them.
The Samsung PB22-J solid state drives behave as expected.
All firmware is at latest versions.
Hitachi diagnostics show the drives at a constant 17 degrees but the P410i firmware reports 1717 overheated.
Please help, thanks
Peter
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тАО02-27-2010 07:15 AM
тАО02-27-2010 07:15 AM
SolutionSamsung HM320JI (SATA-150 320Gb 5400)
Western Digital Scorpio Blue WD3200BEVT (SATA-300 320Gb 5400)
My requirements and testing budget doesn't extend to 500Gb.
This obviously isn't an isolated incident, does anyone from HP maintain a list of compatible parts or is the official line just to pay through the nose for the branded product?
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тАО02-27-2010 09:02 AM
тАО02-27-2010 09:02 AM
Re: HP DL370 G6 Overheated SATA Drives
That is the major downside to using consumer-grade drives, is that their firmware typically doesn't support most extended features/S.M.A.R.T. registers.